Desk Guard / Dispatcher

Synergy Protection Group Inc. is looking for dedicated and talented Desk Guard / Dispatcher to join our exciting, hard working and growing team! We are looking for individuals who possess exceptional interpersonal and customer service skills.

Shift timings - Monday to Friday (12:00am to 08:00am)

As a security Desk Guard / dispatcher, you will play a key role in communication between employees, management and clients.

What you will do:

Receive and respond to incoming calls from the Alarm Monitoring company, including fire alarms, intruder alarms, and other security alerts.
Dispatch mobile units to specified locations based on the nature of the alarm or incident.
Maintain clear and accurate communication with mobile guards, providing them with the necessary information and instructions for each call.
Track and document the status and location of mobile units in real time to ensure efficient and coordinated responses.
Oversee the entry and exit of contractors, delivery personnel, and other visitors to the site, ensuring all personnel sign in and out.
Verify the credentials of contractors and ensure proper authorization before granting access.
Record and log entry and exit times for all contractors and provide them with any necessary guidelines or security protocols related to their work on-site.
Create detailed shift reports summarizing daily activities, observations, and any incidents that occurred during the shift.
Maintain an organized log of all alarms, responses, visitor entries, and significant events throughout the shift.
Act as the main point of communication between on-site personnel, mobile guards, and the operations team, ensuring smooth information flow.
Coordinate with other departments, including maintenance or facilities management, to address site-related issues as needed.
What you will bring:

Must have 1-2 years of experience as a dispatcher or industry related experience
Must demonstrate and maintain a high degree of professionalism.
Proficient experience in administration
Excellent verbal and written communication skills, interacting both internally and externally
Excellent customer service skills
Excellent organizational skills
Ability to multitask and remain calm under pressure during high volume phone calls
Track record of working in a fast paced and demanding environment
Why become a part of Synergy family?

We are a people/client-centric security agency. Synergy is redefining the security industry for the 21st century. Delivering uncompromising and guaranteed services augmented with innovative technology that monitors deployment in real-time 24/7 while offering completely transparency and accountability. We believe there is more to good business than just good service. Our philosophy is simple: be a good corporate citizen while enhancing our industry and following the triple bottom line business model.

Perks we offer:

We are all about our people and we show it!
Competitive pay and comprehensive benefits
A responsive and supportive management team
Industry-leading training programs
Continuous coaching and support for professional development
Promote diversity through employee engagement.
Provide growth and development opportunities.
Discounted GoodLife membership for a healthy work-life balance
Access to exclusive savings and various perks through Perkopolis.
Enjoy the convenience of paid parking.
Synergy Protection Group Inc. values diversity and is proud to be an Equal Opportunity Employer. We encourage applications from all qualified candidates. Accommodations are available on request for candidates taking part in all aspects of the interview process.

AI Disclosure: Artificial intelligence (AI) is not used to screen, assess or make selection decisions for this position. All applications are reviewed by qualified members of our hiring team and hiring decisions are based on individual qualifications, skills and experience.

Vacancy Status: This job posting is for a currently available position, whether existing or newly created, that has been approved for hire within the organization.

Job Types: Full-time, Permanent

Pay: Up to $18.00 per hour

Benefits:

Company events
Dental care
Disability insurance
Employee assistance program
Extended health care
Flexible schedule
On-site parking
Paid time off
Experience:

Dispatching: 1 year (required)
Front desk: 1 year (required)
security: 1 year (required)
Work Location: In person