Inbound Customer Service Rep (5 years of Work Experience)

You may never have considered working in a call center, but at BASSTEL you’ll be pleasantly surprised. We’re open 7 days a week for maximum scheduling flexibility.

We provide complete training and as a BASSTEL employee, you’ll be treated with respect and consideration.

Full-Time and Part-Time positions available!

Please submit resumes in confidence to: JOBS@BASSTEL.COM

No phone calls please.


Current Job Openings
We have several positions available for personable and articulate individuals. Attention to detail, excellent typing and reliability are mandatory.


Inbound Customer Service Rep (5 years of Work Experience)

Required Skills:
Excellent English and grammar
Great phone demeanour
Extremely professional telephone etiquette
Strong verbal communication
Sound judgement in practical matters (common sense)
Strong customer service, problem solving, and interpersonal skills
Computer skills with excellent keyboarding and attention to detail
Job Duties:
Answer inbound calls
Access customer accounts via proprietary software
Provide accurate information
Process customer requests on their account
Escalate to supervisor if necessary
>>> We are also seeking bilingual service reps fluent in French and English


Inbound Customer Service Supervisor (10 years of Work Experience)

Required Skills:
Excellent English and grammar
Proficient conversationalist
Great phone demeanour
Strong people skills
Extremely professional telephone etiquette
Highly confident with strong verbal communication
Strong customer service, problem solving, and interpersonal skills
Computer skills with excellent keyboarding and attention to detail
Experience in hiring and training
Analytical with good memory
Conscientious
Ability to multi-task
Comfortable in a fast-paced environment
Able to handle service escalations courteously and professionally
Job Duties:
Handle service escalations
Hire, train and schedule service reps
Monitor and assist service reps
Provide ongoing training for service reps

Required Skills:
Excellent English and grammar
Great phone demeanour
Extremely professional telephone etiquette
Strong verbal communication
Sound judgement in practical matters (common sense)
Strong customer service, problem solving, and interpersonal skills
Computer skills with excellent keyboarding and attention to detail
Job Duties:
Answer inbound calls
Access customer accounts via proprietary software
Provide accurate information
Process customer requests on their account
Escalate to supervisor if necessary
>>> We are also seeking bilingual service reps fluent in French and English