Chat Support Executive
Job Description
1. Support & provide customer service via chats.
2. Effectively dealing with customers & identify and assess customers’ needs to achieve satisfaction.
3. Taking care of after sales services.
4. Build sustainable relationships and trust with customer accounts through open and interactive communication.
5. Handle chats professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
6. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
7. Refer unresolved customer grievances or special requests to designated departments for further investigation.
Job Type: Full-time
Salary: â‚ą16,000.00 - â‚ą25,000.00 per month
Schedule:
• Rotational shift
Ability to commute/relocate:
• Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (Preferred)
Education:
• Bachelor's (Required)
Experience:
• total work: 1 year (Required)
Language:
• English (Required)
Speak with the employer
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2. Effectively dealing with customers & identify and assess customers’ needs to achieve satisfaction.
3. Taking care of after sales services.
4. Build sustainable relationships and trust with customer accounts through open and interactive communication.
5. Handle chats professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
6. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
7. Refer unresolved customer grievances or special requests to designated departments for further investigation.
Job Type: Full-time
Salary: â‚ą16,000.00 - â‚ą25,000.00 per month
Schedule:
• Rotational shift
Ability to commute/relocate:
• Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (Preferred)
Education:
• Bachelor's (Required)
Experience:
• total work: 1 year (Required)
Language:
• English (Required)
Speak with the employer
++1 [hidden]
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