CRM (Customer Relationship Manager)

Job Title: Customer Relationship Manager (CRM)

Company: Mega Freight Movers Ltd.
Location: Lower Parel, Mumbai
Job Type: Full-Time
Experience Required: 1–3 years
Reports To: Credit Control Manager

Job Summary:

Mega Freight Movers Ltd. is looking for a proactive and customer-focused Customer Relationship Manager to manage client relationships, address concerns, and ensure timely coordination with internal teams. The ideal candidate should have excellent communication skills, a problem-solving mindset, and a positive team-oriented approach.

Key Responsibilities:

● Follow up with customers to resolve issues and ensure satisfaction.

● Follow up on customer outstanding payments and coordinate with the credit control department will be the main focus.

● Collaborate with internal departments to address and resolve client concerns efficiently.

● Build and maintain strong client relationships to enhance customer loyalty and retention.

● Provide timely and effective solutions to client challenges.

● Monitor account performance and generate regular reports for internal stakeholders.

● Maintain daily records of customer communications, issues, and follow-ups.

● Use MS Excel and Word for data tracking, reporting, and documentation.

● Generate & share MIS with customers

Requirements:

● 12th or Bachelor’s degree in any field.

● 1–3 years of experience in customer service, client relationship management, or CRM.

● Excellent communication and interpersonal skills (both verbal and written).

● Proficiency in MS Office (Excel, Word, Email).

● Ability to multitask, work independently, and be a collaborative team player.

● Strong problem-solving and follow-up skills.

● Positive attitude with a customer-first mindset.

Key Skills:

● Customer Service & Relationship Management

● Communication & Coordination

● MS Office (Excel & Word)

● Follow-up & Documentation

Teamwork & Time Management
Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

Cell phone reimbursement
Provident Fund
Schedule:

Day shift
Application Question(s):

Do you have 1–3 years of experience in customer service or client relationship management?
Have you worked on customer outstanding follow-ups or coordinated with credit control/finance departments before?
Are you comfortable handling client complaints or escalations professionally?
Would you be okay with commuting to Lower Parel on a regular basis?
Language:

English (Required)
Work Location: In person

 
 
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