Customer Care Executive- Inbound Process
Job Description
We are looking for a Customer Care Executive to handle complaints, provide appropriate solution and alternatives within the time limits and follow up to ensure solutions. Attracts potential customers by answering question & suggesting information about services. Identify and assess customer’s needs to achieve satisfaction & follow communication procedures, guidelines & policies. Handling call and email inquiries /queries raise by the prospects & clients. Accuracy, attention to detail and ability to explain complex information clearly and simply.
He who applies must have Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Resolving Conflict, Analyzing Information and Multi-tasking.
He who applies must have Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Resolving Conflict, Analyzing Information and Multi-tasking.
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