Customer Service Back Office
Job Description
• A Customer Service Back Office role involves providing support to customers and internal teams without direct phone interaction.
• The primary responsibilities include managing customer inquiries, complaints, and requests received via email, tickets, or internal systems.
• This position requires strong organizational skills and attention to detail to accurately process and document customer information and transactions.
• The executive is responsible for a variety of tasks such as data entry, order processing, account management, and resolving billing or technical issues that do not require direct customer contact.
• They are expected to collaborate with different departments, such as sales, finance, and logistics, to resolve complex issues and ensure customer satisfaction.
• This role is crucial for maintaining efficient operations and providing seamless support behind the scenes.
• The primary responsibilities include managing customer inquiries, complaints, and requests received via email, tickets, or internal systems.
• This position requires strong organizational skills and attention to detail to accurately process and document customer information and transactions.
• The executive is responsible for a variety of tasks such as data entry, order processing, account management, and resolving billing or technical issues that do not require direct customer contact.
• They are expected to collaborate with different departments, such as sales, finance, and logistics, to resolve complex issues and ensure customer satisfaction.
• This role is crucial for maintaining efficient operations and providing seamless support behind the scenes.
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