Customer Service Team Member

Pay

$17.20–$18.00 an hour
Job type

Part-time

Full-time
 
Location
95 Cottrelle Boulevard, Brampton, ON
 
Full job description
Job Summary
We are seeking a dynamic and customer-focused Customer Service Representative to join our team. In this role, you will serve as the primary point of contact for our clients, providing exceptional service through various communication channels. Your ability to handle inquiries efficiently, demonstrate excellent communication skills, and utilize analysis and sales techniques will be vital to enhancing customer satisfaction and driving business growth. Bilingual proficiency in English and Spanish is highly preferred to serve a diverse client base. This position offers an engaging environment where your interpersonal skills and attention to detail will contribute directly to our company's success.

Responsibilities

Respond promptly and professionally to customer inquiries via phone, email, or chat.
Manage data entry tasks accurately to update customer records and transaction details.
Provide product or service information, troubleshoot issues, and resolve complaints effectively.
Identify opportunities for upselling and cross-selling products or services to enhance customer experience and increase sales.
Demonstrate excellent phone etiquette and communication skills to build rapport with clients.
Analyze customer feedback and interactions to identify trends and suggest improvements.
Collaborate with team members and other departments to ensure seamless service delivery.
Maintain a thorough understanding of company products, policies, and procedures in both English and Spanish.
Qualifications

Proven experience in customer service, sales, or related roles is preferred.
Strong data entry skills with attention to accuracy and detail.
Multilingual abilities, especially fluency in English and Spanish, are highly desirable.
Excellent communication skills, including active listening and clear articulation.
Demonstrated analysis skills for assessing customer needs and providing tailored solutions.
Ability to perform upselling effectively while maintaining a positive customer relationship.
Knowledge of phone etiquette best practices for professional client interactions.
Strong organizational skills with the ability to multitask in a fast-paced environment. This role is ideal for individuals passionate about delivering outstanding customer service while leveraging their language skills and sales acumen to contribute meaningfully to our organization’s growth.
Job Types: Full-time, Part-time

Pay: $17.20-$18.00 per hour

Expected hours: 25 – 35 per week

Work Location: In person