Customer Success Lead

Job description:
Regional Lead – Customer Success



Location: Bangalore, India

Experience: 12–15 years

Function: Customer Success



About Netcore:

Netcore is a global Martech SaaS company helping brands deliver intelligent customer experiences through AI-powered engagement, personalization, and retention. With 25+ years of innovation and presence across 20+ countries, we empower marketers and product teams to drive business growth, optimize customer journeys, and achieve measurable results.



About the Role:

As a Regional Lead – Customer Success, you will drive the success, growth, and satisfaction of our customers in the Bangalore region. You’ll lead a high-performing team of Customer Success Managers, ensuring they deliver measurable value to clients while meeting key business metrics such as NRR, retention, and churn reduction. This is a leadership role that combines strategy, relationship management, and data-driven execution to maximize regional impact.



Responsibilities:

Build and implement customer success strategies that enhance adoption, satisfaction, and renewal outcomes.
Own regional performance metrics — NRR, churn, retention, and account growth.
Lead and mentor the regional Customer Success team, fostering a culture of ownership and excellence.
Build and implement customer success strategies that enhance adoption, satisfaction, and renewal outcomes.
Partner with Sales, Product, and Marketing to ensure a unified customer experience and identify opportunities for upsell and cross-sell.
Use data-driven insights to proactively manage customer health and minimize churn risks.
Represent regional customer needs in internal discussions to help shape product and business strategies.


Key Skills and Competencies:

12–15 years of experience in Customer Success / Client Engagement, with at least 4–5 years in a leadership capacity.
Proven leadership experience in Customer Success in SaaS Domain.
Strong business acumen and ability to link customer outcomes to organizational growth.
Analytical mindset; comfortable working with metrics and dashboards.
Excellent communication, relationship management, and problem-solving skills.
Experience in handling large enterprise accounts and leading customer-facing teams


What’s in it for you?

Be part of a global SaaS leader driving the future of customer engagement.
Lead a high-impact regional function with autonomy and growth opportunities.
Immense growth, continuous learning and connecting with the top-notch brands


Why Netcore?

Being first is in our nature. Netcore is first and leading AI/ML-powered customer engagement and experience platform (CEE) that helps B2C brands increase engagement, conversions, revenue and retention. Our cutting-edge SaaS products enable personalized engagement across the entire customer journey and build amazing digital experiences for business of all sizes.

Our CEE platform includes 6 products – Customer Engagement, Email, Personalization, Product Experience, Customer Data platform (CDP) & Raman – our AI engine.

Netcore has a perfect combo of experience as well as an agile mind. We currently work with 5000+ enterprise brands across 18 countries and serve more than 70% Unicorns in India, making us among the top-rated customer engagement & experience platform.

Headquartered in Mumbai, we have our global footprints across 10 countries worldwide including United States and Germany. Being certified as a Great Place to Work for three consecutive years only reinforces Netcore’s principle of being a people-centric company – where you will not be just an employee but a family member of the organization.



A career at Netcore is more than just a job — it’s an opportunity to shape the future. For more information, please visit netcorecloud.com or follow us on LinkedIn.