Duty Officer - Spencer Park (Customer Service Team)

Job details
Job type
Fixed term contract
Part-time
 
Location
New Zealand
 
Full job description
E ngā iwi, e ngā karangatanga huri noa i te motu, tēnei te mihi atu ki a koutou katoa. He īnoi tēnei ki a koe. Tono mai ki tētahi tūnga ki te Kaunihera o Ōtautahi

Calling all good sorts and great sports: if you're keen to move into a role that'll get your career into great shape while doing something awesome for your community, we've got just the thing. Our Recreation, Sports and Events team are now hiring for one fixed-term Duty Officer to join our team.

Spencer Beach TOP 10 Holiday Park is a recreational destination stretching over 17 hectares, where guests can relax and unwind in a huge campground in the middle of a 70 hectare forested reserve, or take part in one of the many activities nearby. Situated just 20 minutes from the city and airport, we're also only 500m from the beach. Serving up great experiences and excellent services for our community, our people are nothing short of awe-inspiring in the level of service and assistance they provide for the people of Christchurch and beyond.

About the role | Ko te mahi nei

Duty Officers are an essential part of our team, in your role you will help us provide a high level of customer service to all our guests nationally and internationally, and work closely with an amazing team to ensure our guest's have a position and memorable experience with us.

Day-to-day duties include:

Checking guests in and out
Managing phone and email bookings and enquiries
Assisting with customer requests and handling concerns or complaints
Handling cash and processing payments
Stocking and serving customers in the camp shop
Laundry and supporting housekeeping as needed
Completing end-of-day closing duties
Please note you will be required to work most public holidays, and the main holiday period (Christmas to Feb approx.), as this is our busiest period.

About you | Ko Koe Tēnei

To be successful in this role, you'll:

Be friendly and helpful attitude, with the ability to adapt to different languages and cultures.
Work well under pressure and show initiative.
Have knowledge of the Canterbury region and attractions.
Excellent computer skills.
Well organised with a strong sense of responsibility.
Exceptional problem solving and communication skills.
Ability to work un-supervised.
Comprehensive First Aid Certificate - or willingness to obtain prior to commencing employment.
Previous experience in the tourism industry is desirable.
A full New Zealand Driver's Licence is desirable.
Additional Information | Ko ētahi atu kōrero:

Hours of work: Sunday and Monday, 1pm - 7:30pm. Total: 12 hours per week.
Position: Fixed-term, part-time.
Salary: $30.98 per hour.
To view a copy of the position description, click the link at the foot of the page.
What's in it for you? He aha ngā hua ki a koe?

Working for the Christchurch City Council allows you to contribute directly to the community and make a positive impact on the lives of residents and visitors. Joining the Recreation, Sports & Events whānau you will also benefit from:

Access to training programmes, workshops, and development opportunities
Collaboration - exposure to wider areas of the organisation
Benefits - a variety of benefits for Council staff from health schemes to retail discounts.
Ready to help make our holiday park awesome? It's time to join the team.

Applications will be reviewed as they are received, and interviews may take place prior to the close date. This means we reserve the right to close a job ad before the advertised close date.