Customer Success Specialist

Customer Success Associate – B2B SaaS

Location: Whitefield, Bengaluru

Experience: 0-1 years

Work Mode: Monday to Saturday, Onsite

Compensation: 5-6 LPA (Including PF and PGDM monthly fees of ₹6,666)

Eligibility Criteria
• This role is only for graduates (postgraduate candidates should not apply).
• You must have exceptional spoken and written English communication skills.
• Pursuing the PGDM program along with this job is mandatory and non-negotiable.

Want to build a career in Customer Success, SaaS, and Client Relationship Management ?

This role is a great launchpad if you enjoy working with customers, solving problems, and learning how modern CS teams operate.

What You’ll Work On
• Work closely with customers to ensure they get real value from our platform
• Support customer onboarding, training, and ongoing engagement
• Collaborate with the Customer Success team to resolve customer queries and issues
• Track customer feedback, satisfaction, and improvement opportunities
• Learn how customer success drives retention, growth, and long-term relationships

This is a hands-on, learning-heavy role where you’ll see how CS actually works in real companies—not just theory.

Who Can Apply:
• Graduates from Engineering, any Bachelor’s degree
• Freshers or early-career professionals interested in Customer Success, SaaS, or Client-facing roles
• Strong communicators (spoken + written)
• Detail-oriented, organised, and comfortable juggling multiple tasks
• Comfortable with tools like MS Excel, Word, PowerPoint (we’ll train you on the rest)

What We’re Looking For:
• A customer-first mindset
• Strong problem-solving attitude
• Curiosity, ownership, and willingness to learn fast
• Any exposure to customer service, sales, or client handling is a plus (not mandatory)

Why This Role:
• Real exposure to Customer Success operations
• Learn onboarding, customer engagement, and support workflows
• Build a strong foundation for roles like Customer Success Manager, Account Manager, or CS Ops
• Work with a collaborative and growing team

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