Front Office Executive

• Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key
• Set up accurate accounts for each guest according to their requirements
• Enter Marriott Rewards information
• Ensure rates match market codes, document exceptions
• Secure payment prior to issuing room key, verify/adjust billing
• Compile and review daily reports/logs/contingency lists
• Complete cashier and closing reports
• Supply guests with directions and property information
• Accommodate guest requests, contacting appropriate staff if necessary
• Follow up to ensure requests have been met
• Process all payment types, vouchers, paid-outs, and charges
• Balance and drop receipts
• Count and secure bank at beginning and end of shift
• Obtain manual authorizations and follow all Accounting procedures
• Notify Loss Prevention/Security of any guest reports of theft
• Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process
• Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns
• Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets
• Welcome and acknowledge guests; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation
• Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette
• Ensure adherence to quality standards
• Enter and locate information using computers/POS systems
• Stand, sit, or walk for an extended period of time