Credit Controller

Credit Controller | Penrose

As a credit controller person you will be reporting to the Revenue Accountant and working with a team of 3. This role requires an effective and confident communicator that can tactfully resolve situations internally and externally professionally and calmly whilst documenting agreed expectations, notes and timelines for weekly meeting reviews.
Key Objectives
Achieve monthly collection goals set by Financial Controller
Documenting daily outcomes
Working with assigned account holders in ensuring that we meet our clients’ needs and requirements.
Database maintenance

Duties
Strong problem-solving skills and ability to work autonomy while driven to achieve monthly collection goals
Handling inbound and outbound calls/emails with the objective of collecting assigned account holders
Monitoring and maintaining customer information in the databases
Ensure customer queries are solved in a timely mannner.
Reconciliation of accounts
Monitoring customer accounts for delayed payments
Build and maintain strong relations with the finance team, branch managers and administrators across the business units as required
Tactfully resolve challenging situations internally and externally professionally and calmly whilst documenting agreed expectations, notes and timelines

Demonstrate the following qualities:
High energy proactive self-starter who is curious with a can-do attitude
The ability to prioritise and manage time well
Being resilient to the challenges and demands of the customers
Having an analytical approach to problem solving and planning
Being driven by achieving results
Confident to deal with a range of stakeholders

Skills and experience required
Credit Collection experience
Able to communicate openly and honestly, at all levels
Maintains a strong customer focus
Maintains a knowledge of computer applications, specifically D365 and Excel
Demonstrates strong problem solving skills
Able to provide accurate and timely written reports

Curious to learn more about this exciting opportunity?
Feel free to reach out to me at keasi.ngauamo@timg.co.nz