Facilities Maintenance Services Manager

This position sits within the Infrastructure and Assets Group who from planning to maintenance, are dedicated to delivering resilient infrastructure and services that enrich lives today and ensure a thriving future for our community.
Job Description
He angituutanga: The opportunity

Are you someone who enjoys keeping things running smoothly and making sure people have what they need to get on with their work?

We’re looking for a leader to oversee the delivery of responsive, effective maintenance services across Council facilities. Your work will help ensure our buildings stay safe, reliable, and ready to support our community every day.

In this role, you’ll provide day‑to‑day leadership to the team handling fault response, urgent repairs, and service requests. You’ll coordinate internal teams and external contractors to make sure maintenance issues are resolved safely, efficiently, and to a high standard. You’ll keep an eye on operational maintenance budgets, escalate risks when needed, and act as a key escalation point for complex service or people‑related issues. You’ll also support continuity of service by taking part in the after‑hours on‑call roster.

If you’re someone who thrives in a fast‑paced environment, enjoys problem‑solving, and takes pride in delivering great service, this is a role where you can make a real impact.

Some key responsibilities include:

Provide day-to-day leadership and supervision of a team delivering maintenance services.
Set clear priorities and allocate work to ensure effective response to service requests and urgent repairs.
Manage staff performance through clear expectations, regular check-ins, feedback, and formal performance review processes.
Support workforce planning and afterhours arrangements to ensure adequate coverage and sustainable workloads.
Foster a collaborative, accountable, and safety-focused team culture aligned with
Council values.
Lead and coordinate maintenance services across Council facilities, including responding to faults, breakdowns, and urgent service requests.
Support the prioritisation of maintenance issues to ensure appropriate response times are met and minimal disruption to facility operations.
Ensure maintenance outcomes meet safety, quality, and service expectations.
Qualifications
Oo puumanawa me oo wheako | Your skills and experience

Trade qualification or tertiary training in building services, facilities maintenance, or
a related field.
Minimum 5 years’ experience in a leadership role with a focus on reactive maintenance or property operations, or within an equivalent busy and complex operating environment.
Strong understanding of building systems, fault diagnosis, and urgent repair coordination preferred.
Experience managing contractors and service providers in a fast-paced environment.
Excellent communication skills both written and oral.
Excellent prioritisation, and problem-solving skills.
Intermediate to Advanced computer literacy with proven experience in Microsoft office suite, in particular, Excel spreadsheets.
Experience in local government or public sector environments preferred.
Familiarity with asset management and maintenance systems (e.g. IPS, SPM, or similar).
Proven record of budget management essential and familiarity with Programme/Project Management an advantage.
Proven ability to work calmy under pressure and manage competing priorities.
Experience in managing stakeholder and other key relationships.
Commitment to Te Tiriti o Waitangi and understanding of Te Ao Maaori principles in service delivery.
Additional Information
He aha te wariu o te utu kaimahi? | What’s the salary?

Circa $120k dependent on skills and experience.

Ngaa waahi whakarato painga kei a maatou: What we offer

Flexible by choice; an award-winning flexible working policy.
Opportunities for professional development.
Two Wellbeing days per year.
Free health insurance through Unimed including hospital/surgery grade cover and discounted. membership rates for family members.
Free annual health checks and flu vaccination.
Ability to purchase additional annual leave.
Eye testing/glasses cost reimbursement.
Discounted purchases from local businesses; gym memberships, cafes, dentists, hairdressers and many more.
Me Tono Inaaianei!: Apply Now!


If you wish to include a cover letter with your application, please combine this in the same file as your resume and upload as a PDF file. .

Applications close on the: 08 March 2026

Note: We will be reviewing and shortlisting as we receive applications. Please don't wait to apply.

Council is committed to honouring the principles of Te Tiriti o Waitangi/Treaty of Waitangi through its relationship with Kiingitanga, Waikato Tainui, mana whenua and maataa waka within Hamilton Kirikiriroa.

All candidates will be notified of the outcome on their application via email. Short-listed candidates will be required to complete an interview process, reference checks and a criminal check. Further background checking will be required when relevant to the role.

It is important to us that we support you throughout our selection process (interview and assessments). If you have any access needs during this process, let us know in advance so we can make sure these are met.

As a council, we believe in creating a welcoming environment where everyone feels valued and belongs. We value inclusiveness (Kotahitanga) – we respect and value the unique perspectives, experiences, and talents that everyone brings.

This role is being sourced directly. If/where Hamilton City Council requires the support of a recruitment agency, we will seek this support from our panel of selected agencies. Hamilton City Council will not be responsible for, and will not pay, any commissions, fees or other payments related to unsolicited contact.