Kebab Shop Manager

Job Details:

Location: Hamilton, Waikato, New Zealand

Employment type: Full-time, permanent

Hours: Minimum 30 hours per week (typically 35–45 hours, rostered)

Wages: $27.00 to $33.00 per hour (Based on the work experience)

Roster: Includes evenings/weekends/public holidays as required

Reporting to: Owner / Director (Employer)

Employer: JMBROTHERS LIMITED Trading as Adana Grill

Location of work: Victoria Street, Hamilton , Hamilton Central, 3204

Purpose of the role

The Kebab Shop Manager is responsible for the day-to-day management of the kebab shop, ensuring smooth operations, high customer service standards, food safety compliance, and effective team supervision. The role oversees staff, stock, ordering, cash handling, and store performance to ensure the business operates efficiently and profitably.

Key responsibilities (aligned with Job Check / AEWV expectations)

Store operations & customer service

Manage daily opening/closing procedures and ensure the shop operates efficiently during service hours.
Maintain high customer service standards, resolve customer complaints professionally, and ensure repeat business.
Monitor service flow during busy periods and allocate staff to stations to maintain speed and quality.
Staff supervision & rostering

Recruit, onboard and train staff (counter staff, kitchen hands, cooks) including service standards and food safety practices.
Prepare weekly rosters ensuring adequate coverage and compliance with employment agreements and breaks.
Supervise staff performance, provide coaching, and manage any conduct or performance issues in line with NZ employment practice.
Food safety, hygiene & compliance

Ensure strict compliance with food safety and hygiene requirements (e.g., cleaning schedules, safe food storage/handling, temperature checks).
Maintain internal checklists and records for health and safety and food safety compliance.
Ensure staff follow safe work practices and the shop meets local council/food verification expectations.
Stock, purchasing & supplier management

Manage ordering of meat, bread, vegetables, packaging, sauces, beverages and other supplies based on sales trends and stock levels.
Liaise with suppliers, negotiate pricing where appropriate, ensure timely deliveries, and manage returns/issues.
Conduct regular stocktakes, control wastage, and implement systems to reduce shrinkage and over-ordering.
Financial administration & reporting

Handle daily cash-up, reconcile EFTPOS/cash takings, maintain records, and report discrepancies to the owner.
Support budgeting, weekly sales reporting, and basic cost control (labour %, food cost %, wastage).
Monitor pricing, promotions, and menu performance to support profitability and business growth.
Quality control & menu standards

• Ensure consistent product quality, portion control, and presentation across all shifts. • Maintain standard operating procedures (SOPs) for key menu items and service steps. • Coordinate with the owner on any menu updates, specials, or promotional campaigns. Required skills and attributes

Strong people-management skills: ability to supervise, train and roster staff effectively.
Operational capability: confident managing a busy takeaway environment, prioritising tasks and maintaining service standards.
• Good understanding of food safety, hygiene, and workplace health & safety practices. • Strong communication and customer-service approach.

Good numeracy and administration skills for cash handling, ordering, and reporting. Minimum requirements
At least 2 years of relevant experience in hospitality/food outlet supervision or management (takeaway/restaurant/café), including staff supervision and ordering/cash up responsibilities; OR
A NZQCF Level 4 or higher qualification (or overseas equivalent)
Employment conditions

Full-time ongoing role based in Hamilton.
Must be available to work rostered shifts including weekends and evenings.
Standard pre-employment checks may apply (reference checks and right to work checks).
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