Technical Trainer

Company Description

For over 30 years, we have proudly partnered with top automotive OEMs and mobility companies worldwide, offering unwavering support in their pursuit of transforming their retail strategies and managing operations across key areas such as :

Dealer Performance Improvement, Repair Optimization and Consumer Engagement.

With an unwavering commitment to excellence, we empower our clients to unlock their full potential through the combination of people, processes and technology. Equipped with innovative tools, extensive industry knowledge and passion for revolutionizing retails operations, we strive to inspire and drive our clients towards success.

As the mobility industry undergoes a transformative journey, we stand as the catalyst for its success. Join us on this extraordinary path, where together, we will shape the future of mobility.

MSX focus areas include:

Consumer Engagement
Warranty and Repair Efficieny
Diagnostic and Repair Engancement
Parts, Accessories and Service Performance
Techninal Information
Sales Performance and Distribution
Actionable Insights
Learning


Job Description

The role of the Technical Trainer is a key part of our Client Solutions framework. As the GMNZ Technical Trainer, you'll be responsible for delivering training programs and projects as assigned by the Training Academy Manager on behalf of a client. You'll be responsible for delivering comprehensive training programs on an exciting range of vehicles, including Chevrolet Corvette, Silverado, Cadillac, GMC Yukon and Isuzu Trucks.

You will be accountable for achieving outcomes related to the delivery of these training programs and agreed activities, providing technical and operational information to assist in the development of activities where required. Additionally, you'll offer valuable feedback from your "in the field" experiences when interacting with the wider client network. You'll attend Train the Trainer sessions in Australia to update your skills and knowledge, which you will then share with the New Zealand GM Technicians to enable them to be more successful in their roles and to foster a "fix it right first time" culture.

Objectives of the Role:

Develop and maintain key relationships within the GMANZ team
Work collaboratively with the Instructional Designers to assist with the design and delivery of client technical training programs and activities
Provide subject matter expertise to GMANZ representatives and the dealer network as required
Work collaboratively with Training Coordinators to develop schedules and calendars to ensure training delivery times are maximised and resources fully utilised
Continuously review and provide feedback on course content and facilitation methodologies that reflect changing technologies in products, parts and accessories
Participate in all GMANZ required professional development and product induction programs as required.
Ensure that all training and facilitation activities are performed incorporating all GMANZ specific dealer standards, processes, and business initiatives
Additional Responsibilities:

Provide support to the GMANZ Academy Manager, Master Technical Trainer, Training Administrator and Instructional Designers in any required tasks.
Evaluate and facilitate all training activities, continuously seeking opportunities for improvement.
Actively participate in Train-the-Trainer (TTT) events, pilot sessions, personal development activities, and workshops.
Engage in activities to maintain the currency of all qualifications and skill levels, and upskill as required.
Maintain high-level relationships with clients, internal and external stakeholders, consultants, and supplier personnel.
Participate in regular cross-functional WIP reviews with team members to offer feedback on client-specific issues and progress.
Keep abreast of developments in related fields with a focus on continuous improvement.
Assist in trialling and developing new methods, technologies, solutions, and frameworks.
Ensure that all training and development events are delivered to the highest standard and that all attendees are actively engaged.
Foster a performance-oriented culture and an ecosystem that promotes new ideas.
Undertake all aspects of administration related to training delivery, including completing course rosters, pre-course and post-course briefings, assignment/test scoring, and data input.
Attend factory or brand-led events as a representative of the brand, including Train-the-Trainer events, technical briefings, and product launches.
Maintain credibility by staying up-to-date with new and revised learning and development theories, practices, methodologies, and technological advancements.

Qualifications
Strong product knowledge (Detailed knowledge of features by model, GM Software including Service Information, New and differentiating GM technologies systems, architecture and technology)
Heavy vehicle architecture and technology (Isuzu Trucks) )(Desired but not essential)
Demonstrate excellent communication skills, time management skills and the proven ability to facilitate and manage a classroom environment
An organized and methodical approach is required to complete this role with the ability to work well under pressure
Demonstrate a systematic approach with the ability and willingness to be adaptable
The applicant should also possess a high level of oral and written communication skills including liaison, consultation and presentation skills
Bring a sense of urgency to situations, demonstrate a proactive approach, be willing to become involved in order to increase the pace and achieve the goals and objectives
Ability to work in a multi-disciplinary team and cooperatively share and communicate both knowledge and information
Ability to prioritise tasks
The ability and a willingness to perform several assigned roles and responsibilities
The ability to communicate effectively with people at all levels
A desire to enhance self-development and learning
If you can demonstrate that you are committed and fearless exploring the world as our Technical Trainer whilst delivering on our commitments, then we want to hear from you!

What’s in it for you?

When you join our team, you become part of the MSX International family. It’s more than a job – it’s the opportunity to build a career, make a difference, and be part of an exciting industry.

At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are an inclusion, organisation who takes pride in our diverse workforce.


Additional Information

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, ****** orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.