Technical Writer (2 year fixed term)

Why this role matters

The Technical Writer plays a crucial role in safeguarding the quality, consistency, and efficiency of our production environment. By owning the creation and maintenance of all site-controlled document, such as SOPs, Work Instructions, and critical operational templates, this role ensures our teams have clear, accurate, and compliant guidance at every step.

This is a 2-year fixed term contract that will give you a great platform to play a key role and make a real impact!

What you’ll do

Drive the creation of clear, high-impact SOPs, Work Instructions and training materials that empower teams to perform at their best.
Lead document review cycles with confidence—capturing insights, resolving feedback quickly and elevating content quality.
Take charge of project plans, owning timelines and milestones to keep documentation initiatives on track and delivering results.
Bring teams together by facilitating energetic cross-functional workshops and meetings that spark collaboration and unlock vital insights.
Transform complex processes into easy-to-follow process maps, flowcharts and swimlane diagrams, while spotting opportunities to streamline and improve.
Evaluate documentation across functions, eliminate duplication and create cohesive, consistent content ready for SME validation.
Partner with internal teams to deeply understand products and processes, ensuring every document reflects real-world operations.
Assess changes driven by Change Control or CAPA processes and quickly determine what needs updating to keep documentation accurate, compliant and audit-ready.
What you’ll bring

5+ years’ experience shaping high-quality technical documentation, ideally within a fast-paced GMP environment.
Power-user skills in MS Word and Visio, confident creating polished tables, diagrams, flowcharts, swimlanes and process maps that bring processes to life.
A natural ability to turn complex technical information into clear, engaging and user-friendly content.
Proven project coordination skills, with the ability to drive timelines, collaborate across teams and keep documentation moving forward.
Experience crafting quizzes, assessments and training content that embeds learning and boosts capability.
Strong understanding of cGMP documentation structures, compliance expectations and controlled document workflows.
Exceptional written English and an eagle eye for detail, consistency and accuracy.
Tertiary qualification in a relevant discipline, or equivalent hands-on experience.
Strong numeracy, literacy and verbal reasoning—with the ability to quickly understand new concepts.
Meticulous attention to detail and a passion for producing crisp, high-quality work.
Confident communicator with excellent interpersonal and presentation skills.
Highly organised, proactive and energised by juggling multiple priorities.
Creative problem-solver who thrives on improving processes and delivering results.
Why join us?

Award-winning culture – Join a team that’s genuinely a great place to work (and we’ve got the awards to prove it).
Career growth – We’re big on developing our people and promoting from within.
Extra leave – After six years with us, you’ll get five weeks of annual leave.
Parental perks – Get 16 weeks of top-up payments during your parental leave.
Security matters – We’ve got you covered with life and income protection insurance.
Feel good with THRIVE – Our wellbeing program helps you be your best, inside and out.
Exclusive discounts - Enjoy special deals on big-name brands like Clinicians, BraveFace, Avene, Ego, and more.
About Us

At Douglas, we’re more than just a company—we’re a community of people driven to make a difference. We’re proud to be one of New Zealand’s biggest pharmaceutical success stories, and we’re growing globally. Privately owned and future-focused, our team of 700 includes scientists, engineers, and all kinds of experts, working together to create high-quality healthcare products that help people around the world.

Come join us on this mission to improve lives!

Next Steps

If you’re invited to complete a video interview as the next stage of your application, we’d love you to embrace it. Video interviews allow more people the opportunity to demonstrate their abilities to the hiring manager in a new and innovative way, giving you a better chance of securing your ideal role. Relax, be yourself and don’t worry, we all feel a bit awkward in front of the camera.

Please note:

Applications may close early due to high interest. Don’t miss out – now!
As part of the pre-employment process, you will need to pass a drug test and MOJ.
This role does not support a visa application. To qualify you will need full working rights to work in New Zealand.

Job Details:
Reference
17073
Expertise
Medical Devices, Pharmaceuticals
Job Level
Experienced
Location
West Auckland
Work Type
Fixed term full-time
Application Closes
20 Feb 2026 21:00