Office 365 Exchange Online

Job description: Office 365 - Exchange Online (Microsoft teams)

Experience Level- 4 to 8 Years of relevant experience

Location of Posting- Coimbatore and Pune

Required Technical Skill Set: M365 Tenant, MS Teams, SharePoint Admin, Azure AD, M365 Advance Threat Protection

M365 Tenant Management:

· M365 Tenant and Platform Administration including configuration and setup

· Strong exposure on M365 fundamentals including License Management, User & Mailbox, MS teams, OneDrive for Business, SharePoint Online administration, M365 productivity tools, ATP, Azure AD

· Strong knowledge on PowerShell scripting for Tasks automation using various PS modules

· Hands-on knowledge on Azure AD, Azure AD connect for M365 modules

· Experience in Azure and Microsoft 365 security and identity

· Experience in Microsoft Defender for Office 365, Identity Protection, and Intune

· Experience in AIP & DLP administration and support

· Should have good understanding on Monitoring and reporting of Service Health & Message Center

MS Teams Administration:

· Hands-on knowledge in MS Teams

· Handling issues related to instant messaging, channels, Files, Presentation, Collaboration

· Managing Microsoft Teams Admin centre for all configuration, policies, settings and regular updates

· Managing and setting up Live events

· Configuration of enrolling New SBC, Add a call Queue, adding direct routing, Call Park policy, Calling Policy, assigning phone numbers to users, Forwarding simultaneous ringing, Delegation and voicemail, Decommissioning of IP phones, configuring dial plan, deleting SBC etc.

· Management of Organizational profiles

· Co-ordinate with Microsoft for any L4 issues and functionality changes

· Ability to manage M365 services, Microsoft cases, Usage report, Global settings, Prepare service availability report, operational summary report on monthly basis as per agreed template

· Provide 3rd line support for all customers & resellers via phone or email for MS Teams and Audiocodes/Ribbon SBC.

· Be in-house SBC expert.

· Exposure to monitoring tools like OVOC, SolarWinds etc.

· Experience with server patching processes.

· Be in-house expert in Microsoft Teams deployment and support.

· Incident Management System and update ticket in a timely manner for any tickets passed on from 1st or 2nd Line support.

· Take ownership of customers & resellers problems, follow up the status of problems on their behalf and communicate progress in a timely manner.

· Following in-depth diagnosis, escalate to 3rd party supplier support where applicable.

· Provide support, training and be an escalation point for 1st/2nd line colleagues.

· Manage, prioritize and plan own work queue and deal with tickets within the set SLAs.

· Share technical knowledge with users and to provide basic training on systems and applications.

· Availability for on-call 247.

· Maintain a high degree of customer service for all support queries and adhere to all service management principles.

· Proactively drive your own training from senior members of staff to bridge the knowledge gap.

· Deploy new projects and install Teams solutions for new customers.

· Take proactive steps to ensure client systems are at optimum level.

· Analyze current market trends and suggest new systems for the benefit of customers .

Additional Responsibilities

· Provide consultancy and support for internal development/project work

· Undertake all other reasonable and related tasks/objectives associated with this role.

· Supervise and mentor 2nd and 1st line technical staff

Essential Skills

· Previous experience in Telecoms, especially in Microsoft Teams, SIP, VOIP and PBX system.

· Microsoft Teams/M365 implementation knowledge and MS700 Certification

· SIP Certification (Preferable but not mandatory)

· ITIL v3 Foundation Certification (Preferable but not mandatory)

· Experience dealing with Routers, Firewalls network configuration (Preferable but not mandatory).

· Good working knowledge of layer 2 and layer 3 networking.

· Excellent knowledge of MS Teams, Skype for Business, contact centers or other PBX systems

· Knowledge of Microsoft Office M365,

· Knowledge of Cloud Infrastructures.

· 5+ years' experience in an IT Support Role - providing phone, email and onsite support.

· Possess excellent communication skills.

· Be an excellent problem solver with strong analytical skills.

· Knowledge of Yealink, Polycom, Audiocodes and Cisco phones.

Desirable Skills

· Windows desktop and server (recent versions)

· CCNP

· SIP Trace, SIP Log

· Wireshark

· Experience in a hands-on role supporting and/or installing IP telephony systems.

Interested candidates , please share your CV with the below details on pooja.nikhal@wipro.com

Position and Location applying for-

Total Relevant experience-

Current and Expected CTC-

Notice Period -

Feel free to understand additional information required.

Regards,

Pooja Nikhal

Talent Acquisition- Cloud and Infrastructure Services