Software Business Analyst

Key responsibilitiesCollaborate with stakeholders to understand post-sales business processes and requirements.Evaluate customer needs and translate them into detailed software requirements.Work closely with developers to ensure the successful implementation of post-sales software solutions.Conduct user acceptance testing and gather feedback for iterative improvements.Analyze post-sales data to identify trends, issues, and opportunities for optimization.Provide post-sales support and troubleshoot issues to ensure customer satisfaction.Assist in training end-users on post-sales software functionalities.Participate in post-sales project planning and contribute to timeline and resource estimations.Document post-sales processes and functionalities for internal and external stakeholders.Contribute to the continuous improvement of post-sales software solutions based on market feedback.Collaborate with cross-functional teams to drive post-sales software enhancements and new feature development.Stay updated on industry trends and best practices in post-sales software solutions.Participate in internal and external meetings to represent the post-sales software perspective.Support the sales team with post-sales technical inquiries and demonstrations.Contribute to the development of post-sales support strategies and initiatives.Required QualificationsBachelor's degree in Computer Science, Information Technology, Business, or related field.Proven experience as a business analyst in post-sales or customer support, preferably in the software industry.Demonstrated understanding of post-sales business processes and customer needs.Proficiency in gathering and documenting software requirements and specifications.Strong analytical and problem-solving skills to address post-sales software challenges.Excellent communication and interpersonal abilities to collaborate with diverse stakeholders.Experience in conducting user acceptance testing and gathering user feedback.Familiarity with post-sales support tools and systems.Ability to prioritize and manage multiple post-sales projects simultaneously.Understanding of software development methodologies and processes.Knowledge of post-sales customer engagement and support best practices.Detail-oriented mindset with a focus on delivering high-quality post-sales solutions.Proven track record of customer-centric outlook and delivering exceptional post-sales support.Ability to adapt to dynamic post-sales requirements and pivot strategies accordingly.Certifications in business analysis or relevant fields is a plus.