Software Support Executive
Job Description
• Providing technical support via phone, email, or chat.
• Troubleshooting technical issues related to software, and platform.
• Documenting customer issues and solutions in a ticketing system.
• Collaborating with other technical support teams to resolve complex issues.
• Conducting research and identifying solutions to new technical problems.
• Maintaining and updating technical knowledge base and documentation.
• Escalating issues to higher-level support teams when necessary.
• Providing excellent customer service to ensure customer satisfaction.
Job Types: Full-time, Fresher
Pay: ₹10,000.00 - ₹14,966.49 per month
Benefits:
• Health insurance
Work Location: In person
• Troubleshooting technical issues related to software, and platform.
• Documenting customer issues and solutions in a ticketing system.
• Collaborating with other technical support teams to resolve complex issues.
• Conducting research and identifying solutions to new technical problems.
• Maintaining and updating technical knowledge base and documentation.
• Escalating issues to higher-level support teams when necessary.
• Providing excellent customer service to ensure customer satisfaction.
Job Types: Full-time, Fresher
Pay: ₹10,000.00 - ₹14,966.49 per month
Benefits:
• Health insurance
Work Location: In person
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