Team Lead, Support, AU Service Centre

Athabasca Universityis currently recruiting for a Team Lead, Support, AU Service Centre

The Position:

Collaborating closely with the Manager, Student Service Centre, the Team Lead, Supportaligns services with institutional goals, emphasizing consistency and excellence. Team Leads take charge of leadership, coaching, and support for their team, fostering professional growth and commitment while addressing escalated student concerns for optimal resolution and satisfaction. Their contributions significantly impact the Student Service Centre's success, elevating the institution's overall performance and enhancing the student experience.

The Team Lead, Supportwill lead employees withinthe Student Supportpillar. Supports to students in this pillar include support and services to students in admissions, registration, tuition and student fees, financial aid and scholarship information, student records and transcripts, appeals, exams and convocation.

The Team Lead, Supportwill also be knowledgeable about what services are offered by other departments and faculties across the university so that they are able to share information appropriately on expected processes and make effective referrals. Services are provided to all categories of students.This positionmay be required to be on call for varying shifts such as, evenings and weekends to support their teams during these work rotations.

Qualifications:

An undergraduate degreein a related field (e.g., Adult Education, Management, Administration, Education, Leadership, Communications).

A minimum of three years of proven, direct experience working in a university student service provision environment is required. Equivalent combinations of related education and experience may be considered.

Strong leadership and supervisory skills to manage a team focused on student support an asset.

Demonstrated ability to develop and maintain positive, professional, collaborative working relationships with both internal / external stakeholders.

Ability to work independently and to build and maintain professional working relationships as a collaborative team member and positive representative of the Student Service Centre and AU.

Ability to interact knowledgeably, comfortably, positively, and respectfully with diverse individuals with a broad range of credentials, abilities, and literacy levels.

Excellent verbal, written and interpersonal communication skills with superior attention to detail and superior level of accuracy. The ability to communicate complex ideas effectively is essential.

Excellent time management skills with the proven ability to manage and prioritize multiple tasks and competing deadlines in a very demanding, fast-past environment while maintaining superior accuracy.

Contact Information:

For more information regarding this position, please contact Nichole Collins, Human Resources Business Partner, atncollins@athabascau.ca