Technical Customer Service Representative

We currently have a position for an experienced tradesperson to provide appropriate technical advice and remote support in the Technical Help Desk group (THD) for associated branded products to all customer types; including plumbers, gas fitters, installers, consumers etc. You will liaise with key internal stakeholders; including Engineering, Distribution, Service and Sales departments to provide timely product operation and service information, maintenance and diagnostic guides to our customers. You will also provide specialist technical help desk support for Gas Heating products, and related ducted reverse cycle heating and cooling systems.

What's needed?

Trade qualifications in plumbing, gasfitting or refrigerated air conditioning
Intermediate general computer skills and competency using the Microsoft Office suite
Confident, courteous telephone techniques
Excellent verbal and written communication skills
Excellent customer service focus
What's on offer?

In return for your dedication, knowledge and hard work we offer a competitive salary commensurate with skills and experience and excellent company benefits such as an onsite gym, generous product discounts and additional personal insurance products.



Applications Close: 11 Apr 2026