Customer Service Representative

Inka Arthouse is a growing online wall art brand seeking a confident and empathetic Customer Service Representative to support our customers across email, social media, and live chat. This role is part-time to start, with a strong likelihood of moving to full-time for the right person.

Job Details
Hours vary between 4 to 8 hours per day, Monday to Friday

Flexibility to set your own hours within the day, as long as the minimum hours are met
Optional weekend shifts available but not required
Employment type: Part-time initially
Location: Remote
Start date: Immediate

About the Role
You will manage a high-volume customer inbox, handling approximately 150 to 400 customer enquiries per day. This role requires someone who can balance speed with care, using AI tools and structured systems to respond efficiently while ensuring customers feel supported and taken seriously.

Key Responsibilities
Respond to customer enquiries via email, Instagram, Facebook, and live chat
Handle order enquiries, delivery delays, refunds, and replacements
Communicate clearly, calmly, and professionally at all times
Use AI tools and email templates to work efficiently while maintaining a personal tone
Work within Notion for internal systems, workflows, and documentation
Liaise with print and shipping partners to resolve production or delivery issues
Maintain accurate internal records and notes
Escalate complex issues when required while taking ownership of resolutions

What We Are Looking For
Proven customer service experience, ideally within e-commerce
Experience using Shopify or similar order management systems
Strong ability to de-escalate frustrated or upset customers
Naturally empathetic and solutions-focused communication style
Confidence using AI tools in daily work
Comfortable working with systems such as Notion
Excellent written English and attention to detail
Highly organised and able to manage a fast-paced, high-volume workload

Preferred but Not Essential
Experience with direct-to-consumer or online brands
Familiarity with helpdesk platforms such as Gorgias, Zendesk, or Freshdesk

What We Offer
Fully remote role
Flexible hours within set ranges
Clear opportunity to progress to full-time employment
Established systems, templates, and AI workflows
Supportive and growing team environment

How to Apply
Please include a short summary of your customer service experience, an example of how you have handled a difficult or frustrated customer, and confirmation that you are comfortable using AI tools and Notion in your daily work.

Job Type: Part-time

Pay: $47,405.00 – $79,886.24 per year

Expected hours: 20 – 38 per week

Benefits:

Employee discount
Work from home
Work Location: Remote