Virtual Front Desk Receptionist

e Virtual Front Desk Receptionist will be the welcoming face and voice of EcoWay Voyagers, providing exceptional customer service and administrative support to clients and team members.

Your Responsibilities Will Include:
Client Interaction:
Serving as the first point of contact for clients, greeting them warmly, and assisting with inquiries, requests, and appointment scheduling via phone, email, and online chat.
Call Management:
Answering incoming calls, directing calls to appropriate team members, taking messages, and providing information or assistance as needed.
Appointment Scheduling:
Coordinating appointments, meetings, and conference calls for team members, ensuring that schedules are organized and conflicts are resolved promptly.
Document Management:
Assisting with document preparation, formatting, and distribution, including letters, memos, reports, and other materials, to support office operations.
Email Correspondence:
Managing email correspondence, responding to inquiries, forwarding messages, and maintaining an organized inbox to ensure timely and effective communication.
Travel Coordination:
Assisting with travel arrangements, including booking flights, accommodations, transportation, and activities for team members and clients, while adhering to budgetary constraints and sustainability criteria.
General Administrative Support:
Providing general administrative support to team members, including data entry, filing, copying, scanning, and other tasks as needed to maintain an organized and efficient office environment.
Benefits:
Remote Work Flexibility:
Enjoy the convenience and flexibility of working from home, allowing for a better work-life balance and eliminating the need for commuting.
Professional Development:
Opportunities for learning and growth, including exposure to various aspects of office operations and access to training resources and development programs.
Positive Work Environment:
Maintain a supportive team of professionals who are passionate about sustainable travel and making a positive impact on the world.
Impactful Work:
Contribute to the promotion of responsible tourism and environmental conservation by supporting eco-friendly travel initiatives and sustainable business practices.
Competitive Compensation:
Receive a competitive pay with potential performance-based bonuses and incentives.
Benefits Package:
Access to company benefits such as health insurance, retirement plans, and other employee perks.
Career Advancement:
Opportunities for career advancement within the company as you demonstrate proficiency and contribute to the success of our administrative team.
Requirements:
Customer Service Skills:
Excellent customer service skills with a friendly and professional demeanor, and the ability to interact with clients, team members, and external partners professionally and effectively.
Communication Skills:
Strong verbal and written communication skills to convey information clearly and courteously, both over the phone and via email or chat.
Tech Proficiency:
Comfortable using phone systems, email, chat, and other digital platforms to perform receptionist duties and support office operations.
Organizational Skills:
Strong organizational abilities to manage schedules, appointments, calls, and documents efficiently and accurately.
Attention to Detail:
Meticulous attention to detail to ensure accuracy in call management, appointment scheduling, and document preparation.
Adaptability:
Ability to adapt to changing priorities, handle multiple tasks simultaneously, and thrive in a fast-paced, remote work environment.
Team Player:
Collaborative mindset with the ability to work effectively as part of a team and support colleagues in achieving common goals.