Engagement Manager

Engagement Manager - Jaipur

Job Objective
• To lead hospital engagement and onboarding function for the assigned region.
• To expand the network by acquiring new clients and to ensuring that existing memberships are maintained. To ensure that sourcing activities run smoothly.
• To negotiate the best rate contracts in line with the company's cost-cutting plans.

Key Responsibilities (What You Will Do)
• New Business/Client Acquisition :
• Implement the strategic roadmap and sales plan to onboard new clients and penetrate markets, expanding our brand's presence and reach throughout the region.
• As the brand's evangelist, pitch the story of how we effectively improve the performance of our member Hospitals, reduce cost, and thus positively impact patient care.
• Build deep relationships and networks with C-suite executives within the identified Healthcare facilities and Medical Manufacturers/Suppliers in the region.
• Own the key Hospital accounts in the region and ensure value proposition delivery and client success.
• Own the customer experience journey with the mission to improve the satisfaction of members onboarded with incremental improvements in their supply chain performance and commercial capabilities.
• Lead the market research function in the region to identify new business opportunities, existing trends and ensure long-term success of the company.
• Drive interest and adoption rate of our value proposition across the medical fraternity and practices.
• Client Retention :
• Own the client relationship management function within the region, interact with key clients to maintain strong member relationships.
• To drive client retention by ensuring renewal of member Hospitals contracts
• Onboarding Business Partners - Manufacturers / Distributors:
• Lead steps to initiate onboarding discussions with target manufacturers, follow-up till successful closure is reached.
• Ensure preferred pricing and transaction fees agreements are signed off.
• Invent negotiation strategies and secure profitable deals with vendors.
• Discover and partner with trustworthy vendors and suppliers.
• Management Reporting :
• Own the Internal Sourcing Review MIS ; update and maintain on a real-time basis.
• Create a system of gathering service requests from the Service Delivery (Operations) team with regard to vendor partners and timely closures on the same.
• Support all other Sourcing data information required by Management or Investors.
• Ongoing Communication with Business Partners :
• Monthly Communication plan and inputs to manufacturers.
• Add to the company's supply portfolio and bring in transparency in sourcing and supply.
• Improve communication between network hospitals and our supplier partners, mitigating the risk of pharmaceutical and other consumables supply shortages.
• Invoicing to Business Partners :
• Own the invoicing of vendors - ensure that invoices are raised timely and accurately every month, follow up on accounts receivables, as per agreement.

Expected Outcomes (What Results Will Determine Success)
• Number of Agreements signed off with manufactures/suppliers.

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