Engineer

Job description
Emanate Technology is a specialist IT recruitment company with local expert recruiters across a range of IT skill sets.

Currently we are engagement with a Federal Government Department to support them on their search for multiple Lead/Senior Service Design to support across a range on new, existing and BAU requirements.

The Lead/Senior Service Designer role is responsible for designing the end-to-end journey of services based on evidence of user needs and strategic outcomes. The preferred candidate will drive improvements to the customer experience across the Agencies products and services through identifying gaps and opportunities for customers across all touch points within both digital and non-digital services to deliver outcomes which supports the delivery of agency.

Key duties and responsibilities:
Working with cross functional teams to identify problems, drive research, and pursue development activities to impactful conclusions under minimal direction.
Demonstrating experience creating inspiring customer-centred design solutions
Demonstrated successful delivery of end-to-end service designs on specific projects from discovery and ideation, to supporting production.
Demonstrated successful design of project approach and methods utilised for successful outcomes.
Strong communication, presentation, facilitation, interpersonal and analytical skills.
Highly developed coordination and organisational skills and ability to meet deadlines
Experience supporting complex and cross-Agency programs of work, to ensure delivery within short timeframes and changing priorities
Ability to communicate and negotiate effectively with all team members, especially those at senior levels
Ability to make appropriate decisions within the boundaries of this role’s delegated authority.
Technical skills and Qualifications:
Strong service design experience with a digital and/or omni-channel focus and business process transformation.
Extensive experience with process mapping and process improvement development and implementation.
Demonstrated experience in understanding, and application of, Design Thinking principles in previous roles.
Ability to translate complex data into meaningful insights and recommendations.
Demonstrated experience and strong understanding of Service Design methodology About the organisation
To be successful in this role you will bring the following skills and experience:
Demonstrated successful delivery of end-to-end service designs on specific projects from discovery and ideation, to supporting production
Demonstrating experience creating inspiring customer-centred design solutions
5+ years’ experience in human-centered design disciples
Tertiary qualifications in User Experience Design, Service Design or related disciplines
Proven experience working in Government
Demonstrated experience designing for the health sector
Working with cross functional teams to identify problems, drive research, and pursue development activities to impactful conclusions under minimal direction.
Demonstrated successful design of project approach and methods utilised for successful outcomes.
To be able to be engaged by this organisation it is a requirement that you are an Australian Citizen who has or is eligible to obtain a Baseline security clearance. Without this you will be unable to be considered for the opportunity at hand.

If this is you, please do not hesitate to apply now!

#SCR-cia-krinas