Engineer Eud

InstallShield and Flexera Adminstudio, Application Packaging

Microsoft SCCM Administration and Deployment, Tanium, Adaptiva One site.

Security Patching, Vulnerability Management, Client Device Backups

Mac OS, VPN, Printing and VM management for Clients

JAMF for MacOS Management, Print service Management (VPSX/LRS Solutions)
Intune / MSIX / VB-Scripting and PowerShell
Knowledge in Flexera Software Store
Microsoft Defender
Typical Accountabilities Responsible for ensuring availability and performance of the supported technology/platform services.

Initial triaging, and remediation if possible, of all P1, P2, P3, and P4 incidents.

Responsible for bring up incidents from events to CC/SD on outage Incidents.

Responsible for updating Knowledgebase articles.

Responsible for incident queue management.

Responsible for mentoring the team members.

Responsible for Vulnerability Management for Operating System and Applications

Responsible for working on Incidents, Changes, Service Request, RCA Investigation & Problem Requests

Responsible for creating and updating Known Error documentation.

Woking on ITIL Process.

Responsible for Managing Global Print server management and support

MacOS Complete E2E Support OS Migrations / Compliance Checks / Package Creation and Deployment using JAMF

Windows Application Management and Supportability Example., VPN-AnyConnect / Privilege Guard

Virtual Machines Build and Shell Creation using vSphere

Browser Services Supportability ActiveX / URL-Redirections / Browser Compatibility and Configuration issues

MBAM Tool management for Bit locker recovery/services

Responsible for providing Technical Solution for Projects with Software Packaging

Managing E2E Lifecycle of software in production environment

Responsible for Intune Enrolment and Managing Intune Policies/update rings

Responsible for managing Windows Defender Rules

Responsible for Application Deployment and Compliance

Responsible for SCCM Infra Management and Upgrade

Responsible for OS-Lifecycle Management and Feature Upgrade

Driver Deployment for OS

Education, Qualifications, and Experience Essential
Bachelor Degree or equivalent with 6 to 8 years Operational experience.

Experience in managing Incidents, Problems, changes and capacity management aspects.

Demonstrated ability handling large number of incidents via. Any ITSM tool

Flexibility to work in shifts on rotational basis covering Americas, EMEA and ASIAPAC regions 24*7

An ability to work effectively in a matrix organization is essential

A self-starter with high levels of drive, energy, resilience and a desire for professional excellence

Technical Certification in any one of the requested Technology/platform essential.

Desirable Diploma\Bachelors degree

Multi years of work experience in Technical teams working in Shifts.

Skills and Capabilities Essential
In Depth Knowledge on Windows 10 Operating system and their capabilities.

Experience with Service Now ITSM tool is preferred.

Operational experience with Windows 10 in Application Management and Driver Management.
Education: ME/ M.Tech./ MS (Engg/ Sciences)r r r r r r r Any Graduate
Industry: Biotechnology/Pharmaceutical/Medicine, Manufacturing/Industrial