Enrolment Officer

Job details
Job type
Part-time
 
Location
Springvale VIC
 
Full job description
Enrolment Officer

Posted by Springvale Service For Children Inc on 27 Jun 2025

Organisation

Springvale Service For Children Inc

For Provider

Springvale Service for Children Inc

Closing date

11.07.2025

Primary role

Administrator

Position type

Part-time

Location

Springvale

State

VIC

About the Centre/Service

Exceeding all areas of the National Quality Standard, Springvale Service for Children is a leading Not-For-Profit community-based organisation providing support for families through an integrated service model. At Springvale Service for Children, we are committed to providing a nurturing environment where children thrive. Our Centre is dedicated to fostering healthy eating habits and ensuring the well-being of every child in our care. We pride ourselves on being an integrated setting where our team, including educators, support staff, and our vibrant community, work together to create a supportive and inclusive environment for all families. Our community is an integral part of our team, and we value their contributions and partnerships in helping us achieve our goals. We are now seeking a passionate and skilled Child Care Centre Cook to join our collaborative team at the heart of our organisation.

Work Days of the Role

Monday & Wednesday

Hours of Work of the Role

8:30am to 4:30pm

Description

The Enrolment Officer is responsible for administering the enrolment processes for SSC’s kindergartens and childcare programs. The role ensures that all families, including those with English as an additional language, are supported through a welcoming, inclusive, and culturally sensitive approach, in line with SSC’s values and the needs of the local community. Key Responsibilities • Coordinate and administer the end-to-end enrolment process for kindergarten and long day care, including handling enquiries, processing applications, and maintaining accurate records. • Guide families through the central enrolment scheme, ensuring compliance with Council and Department of Education policies, including eligibility and priority of access criteria. • Provide clear, accessible information to families about program options, timetables, fees, and the enrolment process, both in person and via phone/email. • Liaise with families from culturally and linguistically diverse backgrounds, offering support and referrals to interpreters or translated materials as needed. • Maintain and update enrolment data using relevant software systems (e.g., Arrival, QikKIds) and ensure timely communication with relevant authorities and internal teams. • Support families during transition processes, including orientation and transition to school, by fostering strong relationships and providing relevant information. • Collaborate with educators and administrative staff to ensure all enrolment documentation is complete and up-to-date, including immunisation records and other regulatory requirements. • Assist with the allocation process, waitlists, and communication of placement offers, ensuring transparency and fairness. • Contribute to creating a welcoming, inclusive environment for all families, reflecting SSC’s commitment to multiculturalism and community engagement. • Participate in ongoing professional development and contribute to continuous improvement of enrolment procedures. Key Selection Criteria • Demonstrated experience in administration, preferably within early childhood education, kindergarten, or childcare settings. • Strong interpersonal and communication skills, with the ability to engage effectively with families from diverse cultural and linguistic backgrounds. • Sound organisational skills, attention to detail, and the ability to manage multiple tasks and deadlines. • Proficiency in using enrolment management systems and Microsoft Office applications. • Understanding of relevant legislative and regulatory requirements, including privacy, child safety, and Department of Education guidelines. • Ability to work both independently and collaboratively as part of a team. • Commitment to the values of inclusion, respect, and community engagement.

Qualifications

• Certificate or Diploma in Business Administration or a related field (desirable). • Experience in a similar role within early years or community services (highly regarded). • Valid Working with Children Check and National Police Check (mandatory). • Additional language skills relevant to the Springvale community (desirable).

Requirements

WWCC

Additional Requirements

Special Conditions • Some after-hours work may be required for information sessions or community events. • The role may require flexibility in duties to respond to the needs of the service and community. Springvale Service for Children is committed to child safety and equal opportunity. We encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse communities, and people with disabilities.

Industrial Agreement/Award

Clerks – Private Sector Award 2010

 
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