Enterprise Account Manager

About The Role

As an Enterprise Account Manager (AM) at Uber for Business, you'll act as a trusted advisor to our Enterprise customers (5000+ employees) to ensure their success and growth. The AM will assist our customers in achieving business value to get the most out of their investment with Uber. You will be delivering increased value, driving retention and converting customers to promoters of our business. You will unlock use cases to continue helping our customers expand their usage of the platform.

This role will work in partnership with our Enterprise Account Executives (AEs) to develop account plans to deeply understand the customers' unique challenges and goals. Additionally our AEs and AMs will collaborate on the day to day execution of the client success strategy while fostering relationships with key leaders to help customers reach their goals within their global organization. Are you a self starter who forms positive relationships and delivers measurable results?

What The Candidate Will Do
• Bring value to customers by ensuring they clearly define business outcomes and then build in collaboration with the Account Executive a "success plan" with the appropriately identified objectives, teams, goals, risks, and metrics needed to achieve them
• Develop a strong understanding of the client's organization including their business drivers and strategies, competitive position in the marketplace, industry trends, key strategic partner relationships, as well as key executives and decision-makers
• Build, enhance, and drive long-term client relationships and communication at the C-level, with key executives, key decision-makers, and influencers
• Conduct monthly and quarterly business reviews to assess the health and happiness of the customer, their needs, milestones, and metrics for success
• Maintain active relationships with partners, including proactively resolving business and technical issues and serving as an internal advocate
• Act as an advocate for customers, internally conveying their customer-specific needs across the organization to ensure accurate alignment and prioritization of resources
• Leads initiatives that ensure our programs do not churn
• Produce qualitative and quantitative analysis of customer satisfaction for set of accounts that are assigned

What The Candidate Will Need
• 4+ years of experience building successful relationships in the Enterprise segment
• 4+ years with progressive responsibility in Customer Success
• Proven capability in managing complex, global enterprise clients and delivering long term, balanced growth
• Experience influencing, negotiation, collaboration, communication and presentation skills
• Experience operating optimally in a fast-paced environment
• Experience partnering with and presenting to senior leaders
• Experience in developing enterprise account plans including forecasting the business
• Experience in initiating and developing ecosystem relationships relevant to the business
• Experience in conducting QBRs with Enterprise customers
• Proven experience a data-driven approach
• Values a diverse and inclusive work environment
• Experience in the travel or expense industry
• Experience working with individuals in the CPO or Indirect Procurement organizations at Enterprise companies