Entry Level Eligibility Officer

Introduction

Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.


Overview

Grow with GB! Industry leader in providing career development opportunities
Flexible and hybrid working arrangements including Work from Home
Something for everyone - range of employee benefits, discounts and wellbeing programs

About the Role

As an Entry Level Eligibility Officer, you’ll provide a cost effective, professional and customer focused workers compensation claims experience through the early stages of a claim. In this newly created entry level Eligibility role, you’ll support our Eligibility function in the determination of newly received workers compensation claims by processing new and non-complex claims, providing an opportunity for you to build your knowledge and expertise with a view to progress to more senior opportunities in time.

You will be coached/mentored along the way by a dedicated Eligibility training specialist which will provide you with the skillset required to register claims whilst also being responsible for making initial liability decisions within legislated timeframes for our stakeholders. Your role will be to collect information, make an accurate and fair assessment of the medical and circumstantial information pertinent to the claims being lodged and making a decision as to whether or not the claims can be accepted in accordance with legislation.

This position is ideal for individuals either looking to transition into an Eligibility position from within the broader Workers Compensation and personal injury industries, or bring their transferrable skillsets from previous experiences to the workers compensation field in an Eligibility focused role.


How you'll make an impact

Your responsibilities will include:
Participating in a dedicated 6 month Eligibility training program overseen by an experienced training specialist to have you best placed to transition into a senior Eligibility role at the conclusion of this program
Ensuring all customers receive the support and guidance they require for injured workers to recover and make a safe and sustainable return to work through the effective management of the eligibility process
Accurately identifying different claim types, and registering new claims within specified time frames, undertaking phone contacts where required
Identifying and registering new claims, and making contacts with all parties to resolve these in a timely manner
Monitoring new claims email inboxes and the claims registration queue
Actively participating in robust training which will provide you with the skills required to register claims and determine liability on all types of decisions
Making eligibility decisions based on information and evidence obtained
Ensuring all initial liability (eligibility) decisions are made in accordance with legislated timeframes


About you

What are we looking for?
Ability to work within set deadlines and timeframes
Acute attention to detail, and ability to understand and apply legislation
Strong verbal and written communication skills, as well as a high level of customer service experience
Adaptability and resilience
Tertiary qualifications in an appropriate discipline and/or Industry Specific qualifications will be ideal, however not essential to your success
What we can offer you:
In team capability experts and a tailored training program to set you up for success
Attractive remuneration packaging & flexible work arrangements including Work from Home
Paid Parental Leave
Collaborative working environment – friendly, flexible and supportive working environment which is built around great team support and rewarding opportunities
Opportunities for ongoing education and development
A dedication to your wellbeing through our peer support program, corporate health insurance discounts and wellness programs
Staff benefits including additional purchased leave, volunteer leave days, retail discounts and more!

To apply

If this sounds like an interesting opportunity to you, we want to hear from you today!

Click on Apply for this Job.


To be considered for this opportunity you must have right to live and work in Australia when applying.

Agency applicants will not be considered for this position.

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.


Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
Novated Leasing opportunities
Two paid volunteer days annually
Health Insurance Discounts with our Group Insurance Plan
Employee Stock Purchase Program
Paid parental leave
Other benefits include:

Flexible and hybrid work arrangements
Mental Health and Wellbeing Support for yourself and immediate family members
Employee Recognition Awards and Service Milestone Recognitions
Peer Support Program
Annual flu vaccinations
Access to Reward Gateway – discount offers at over 350 retailers!
And more...
We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than +5 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), ****** orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.