Entry Level Support Engineer

Full job description
Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.

Are you passionate about IT and want to kick off your professional career?

What is the role

Monday - Thursday 8 hours daily; Friday 6 hours – 38 hours weekly

Based on our client sites in Auckland, working within the education sector you would be the first point of contact for any IT-related issues. Through face-to-face interaction and the ticket board you would provide excellent customer service to our clients and have the ability to communicate with non-technical people while prioritizing and troubleshooting technical issues. Collaborating with cross-functional teams to resolve complex problems. As part of this role, you will be completing daily timesheets which require attention to detail. This role involves local travel across Auckland, so flexibility is important.

Must be a NZ Citizen or hold permanent residency
Must have a NZ Driver's License (Full or Restricted)
Responsibilities:

Respond to client inquiries and provide technical support via various channels (phone, email, chat, etc.)
Diagnoses and troubleshoot technical issues reported by clients.
Document and track client issues using a ticketing system.
Escalate unresolved issues to appropriate teams and follow up until resolution.
Stay up to date with product knowledge and industry trends to provide accurate and timely support.
Please note that this is a general description

Desirable:

Practical technical knowledge in supporting and implementing:
Windows 11
Windows Server 2022
Azure Active Directory
Firewalls (FortiGate)
Switching (Ruckus, HP, Allied Telesis)
Wireless (Ruckus, Aruba/HP, Aerohive)
Printers/Copiers
What we offer

A friendly team environment with a strong technical support network.
Opportunity to work with the IT industry's latest technologies.
Internal career growth for high performers and IT super-stars
An opportunity to earn while you learn with our Certification Bonus Program
EAP Program – Raise limited. Three free sessions per year.
Cost price on products from our suppliers
Referral Bonus Initiative
School holiday – Projects and Training opportunities
New Era Technology, Inc., and its subsidiaries ("New Era" "we", "us", or "our") in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions ("Solutions").

View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/