ER Ops Admin

Job summary

Position: ER Ops Admin
The central objective of Amazon's Employee Relations team is to ensure our organization's treatment of employees is fair, respectful, and consistent with our framework of core business values and objectives.
The seamless associate experience, multiple voice listening mechanisms and timely resolution of concerns form a compelling value proposition for Amazon Associates.
It is imperative to safeguard this proposition by taking conscious and proactive efforts. The individual will be responsible to drive agenda of creating a positive employee relations climate that supports employee safety, capability, engagement and a high performance, customer-obsessed culture.
The candidate will possess the ability to complete high volumes of tasks with minimal guidance or supervision and deadline sensitivity. As such, the candidate must be skilled at anticipating problems, creating contingency plans, managing multiple priorities, problem solving and organizing logistics.

Key job responsibilities
• Analyze quantitative and qualitative data from multiple sources including employee feedback mechanisms to identify trends and insights that can be used to highlight important aspects
• Provide MIS support. Prepare and publish dashboards
• Partner to engage in continuous improvement of communication vehicles and ACL practices
• Support and advise operations and HR partners on effective change management
• Connect with associates in person / virtually and understand their experience in terms of what's working well and what needs improvement
• Identify the issues / concerns that need to be resolved. Document the responses received in prescribed format. Work with Site teams to ensure timely closure of all issues identified.
• Prepare consolidated reports for reviews with ER and HR teams
• Should be able to travel to sites within the base region for regular site visits, and cross-region for any exigency
• Partner with the HR Business Partner/ ER Manager in conducting necessary investigations
• Partner with relevant stakeholders to drive OTR engagement initiatives
• Resolve employee grievances and maintain positive ER climate
• Support the ERMs in driving the ER capability building agenda for respective business/PXT teams.
• Implement employee surveys and questionnaires; help ERM's in analysis based on survey results
• Responsible in conducting compliance board audit during regular site visit.

BASIC QUALIFICATIONS

• Candidates should have a work experience of 2 to 3 years in relevant HR/ER domain

• Education: Graduate

PREFERRED QUALIFICATIONS

• Experience in employee relations and adept at HR statutory compliance.
Education: Graduate