Event Manager (FTA)

Job description
Details

Reference number

38355+

Salary

£32,500 - £34,500

A Civil Service Pension with an employer contribution of 28.+7%

Job grade

Higher Executive Officer

Contract type

Fixed term

Length of employment

6 months with a view to extension or permanency

Type of role

Commercial
Operational Delivery
Other

Working pattern

Full-time

Number of jobs available

1

Contents

Location

About the job

Benefits

Things you need to know

Apply and further information

Location

City of Westminster, London (region), SW1P 3EE

About the job

Job summary

The Event Manager holds a pivotal position at the QEII Centre, ensuring clients and their guests experience exceptional, award-winning service throughout their events. As the primary point of contact, you will oversee the full event lifecycle—from initial planning and coordination to on-the-day execution and post-event evaluation.

This role offers a unique opportunity to collaborate with high-profile clients across diverse industries, supporting them in achieving their event objectives. You will also work closely with the Centre's specialist teams, including catering, AV, and IT, ensuring seamless delivery of every event.

Job description

Key Tasks
• Effectively manage multiple high-profile events from the contract stage through to completion, utilising internal CRM systems to ensure seamless execution.
• Promote and provide expert advice on all in-house services, aligning client needs with available offerings. Where possible upsell extra services, to increase revenue.
• Identify, discuss, and finalise client requirements in consultation with internal stakeholders, ensuring alignment with Centre capabilities.
• Support the team in upholding Health and Safety standards during on-site events, ensuring compliance with regulatory and operational guidelines. Ensure client meets all deadlines regarding key documentation and milestones.
• Represent the Centre at internal and external promotional activities, including client meetings, tastings, and industry events as required.
• Collaborate with the operational team (security/cleaning/porterage/maintenance) to consistently exceed client and delegate expectations, achieving outstanding customer feedback.
• Adhere to Standard Operating Procedures and other departmental systems and processes.
• Demonstrate flexibility by accommodating evening and weekend work in line with business demands.
• Apply industry best practices and leverage emerging technologies to enhance the events experience and drive continuous improvement.
• Optimise shared resources across the events team, adopting agile approaches to address multiple and dynamic demands efficiently.

Person specification

Experience
• Demonstrates exceptional stakeholder management capabilities, with the ability to negotiate effectively and foster positive engagement across internal and external stakeholders.
• Proactive team player with a collaborative approach, adept at working seamlessly across multiple departments.
• Strong customer service ethos, diplomatic and ability to remain calm under pressure.
• Exemplary time and project management skills, complemented by outstanding attention to detail.
• Proven ability to manage multiple high-profile, complex events spanning a diverse range of industries.
• Excellent communication skills, capable of articulating complex and sensitive issues clearly and effectively to varied audiences.
• Confidence and ability to identify risks, make informed decisions dynamically, and act in the best interests of both the Centre and the client.
• Strong planning and organisational expertise, consistently delivering high-quality outcomes under tight deadlines.

Technical
• Degree in Event Management or equivalent professional experience.
• Proficiency in Microsoft Office Suite and related applications.
• IOSH certification or equivalent expertise in Health and Safety standards within the event industry.
• Familiarity with Momentus or similar CRM systems is desirable.
• Knowledge of Revit or CAD software is advantageous.

Qualifications
• Degree in Event Management or equivalent professional experience.
• Proficiency in Microsoft Office Suite and related applications.
• IOSH certification or equivalent expertise in Health and Safety standards within the event industry.
• Familiarity with Momentus or similar CRM systems is desirable.
• Knowledge of Revit or CAD software is advantageous.

Behaviours

We'll assess you against these behaviours during the selection process:
• Making Effective Decisions
• Communicating and Influencing
• Working Together
• Developing Self and Others
• Managing a Quality Service

Technical skills

We'll assess you against these technical skills during the selection process:
• Degree in Event Management or equivalent professional experience
• Proficiency in Microsoft Office Suite and related applications
• IOSH certification or equivalent expertise in Health and Safety standards within the event industry
• Familiarity with Momentus or similar CRM systems is desirable
• Knowledge of Revit or CAD software is advantageous

Benefits

Alongside your salary of £32,500, Queen Elizabeth II Conference Centre contributes £+,415 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
• Whilst this role is an operational position requiring onsite working with clients and event delivery, the Centre offers a dynamic hybrid working environment where this is
• Bonus scheme (discretionary) calculated on corporate and individual performance
• Membership of the Civil Service Pension Scheme
• 25 days' annual leave with an additional day per year to a maximum of 30 days & 1 privilege day
• Subsidized staff restaurant/coffee bar
• Interest free season ticket loan
• Cycle to work scheme
• On site cycle rack
• 3 days paid volunteering
• Participation at staff events; celebratory, educational, team
• Access to learning and development tailored to you
• A working culture which encourages inclusion and diversity
• Regular employment engagement activities

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Experience and Technical skills.

How to Apply
Candidates should apply by submitting their CV and a statement of suitability to hr@qeiicentre.london The statement of suitability should be no more than two sides of A4 and should set out how the candidate meets the criteria set out in the person specification.
The closing date for applications is Monday 6th Jan 2025 @ 23.55
This vacancy is using the Civil Service Success Profiles Framework, and will assess your Behaviours, Strengths, Experience and Technical skills as set out in the job specification.
Applications will be sifted on candidates' experience against the requirements of the role week commencing 6th Jan 2025.
Interviews will take place week commencing 13/20th Jan 2025.TBA
Feedback will only be provided if you attend an interview or assessment.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check (opens in a new window).

See our vetting charter (opens in a new window).

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Medical

Successful candidates will be expected to have a medical.

Nationality requirements

This job is broadly open to the following groups:
• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name :

HR Department

Email :

hr@qeiicentre.london

Telephone :

02077+84012

Recruitment team

Email :

hr@qeiicentre.london

Further information

The QEII Centre's recruitment processes are underpinned by the recruitment principles of the Civil Service Commissioner, which outline that selection for appointment be made on merit on the basis of fair and open competition. If you feel at any time your application has not been treated in accordance with the values in the Civil Service Code and/or you feel that recruitment has been conducted in such a waythat conf;icts with the Civil Service Commissioner's Recruitment Principles, you may make a complaint, by contacting the HR Department hr@qeiicentre.london in the first instance.

http://qeiicentre.london/