Event Monitoring
- Category: Event Management Jobs
- Location: Pune, Maharashtra
- Job Type: Full Time / Part Time
- Salary: Estimated: $ 15K to 34K
- Published on: 2025/09/21
Key Responsibilities
- Is responsible to log and dispatch cases, provide status updates and route cases
- appropriately to the right queue as per the defined SLA.
- Handling CE assist calls and routing the calls OR cases to the relevant L1/L2 teams
- Order parts wherever applicable as an exception OR as a part of customized process
- Event management of cases wherever applicable for all Cases defined with specific priorities and severities.
- Escalation management for customers who log cases only through access teams wherever applicable.
- Excellent communication skills (Global) - Critical Requirement
- We can look at fresher also with any graduation. We are open to take Diploma holders as well with few years of experience.
• *Salary**: ₹300,000.00 per year
Schedule:
- Flexible shift
- Rotational shift
Ability to commute/relocate:
- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)
• *Experience**:
- total work: 1 year (preferred)
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