Event Operations Manager

Event Operations Manager

Minimum Experience: 5 Years

Salary: INR 8-11 Lacs Per Annum

Date Of Joining: Immediately

Job Role

This role, which is integral to the successful and efficient running of the Operations team, encompasses a broad range of administrative, support and customer service functions.

This will involve working closely with senior management to ensure that the Operations Department continues to provide their high level service to internal teams and managers as well as to external contractors, suppliers and venues.

You will be responsible for floor plan, stand package and critical path management, compliance procedures and documentation and various other administration. Furthermore, you will have the opportunity to be present onsite at events/shows, lending support and assistance to senior management. A core element of the role will be liaising with the show teams and external suppliers/partners to deliver the highest quality events.

About Us

Comic Con India is the biggest celebration of pop-culture in the subcontinent. With multiple shows held across India, attracting over 200K fans annually, we have an even larger digital audience of over 20 Million fans with a cumulative social reach of over 141 Million. We bring together a series of pop-culture fandoms ranging from comics, toys, merch, anime, cosplay, TV, movies, gaming & more.

We are dedicated to creating unique events and world class experiences for comic book and pop culture fans across India. If youre driven by an undying love and passion for pop culture and comics. and want to drive our mission to provide our fans, exhibitors and partners a platform to celebrate this love then come join us.

Duties

Floor Plan Management:
Assist in creating floor plans for each show.
Update and amend floor plans as changes are required
Regularly conduct audits/reconciliations to ensure Operations floor plans match show Sales teams floor plan and invoiced orders to exhibitors
Stall Construction Management:
Obtain list of stall upgrades, custom stalls etc from show teams
Track and record received documentation
Communicate approvals or otherwise, requests for further documentation etc to show teams so exhibitors can be kept informed
Critical Path:
In conjunction with senior management, prepare a critical path for the show calendar and for each individual show, mapping out Operations tasks/activities and timelines
Maintain, update critical paths as the show year progresses
Alert management to upcoming critical path events to ensure required tasks/activities remain on track
Carry out any critical path tasks/activities assigned to the Operations team in line with the critical paths timelines
Contractor Management:
Provide information and detailed specifications to various third parties (contractors, suppliers, venues etc) for quotations of products/services required
Track, record and maintain correspondence relating to quotations from third parties
Assist management with referencing quotations against available budgets
Schedule meetings with third parties and management as required
Attend Contractor briefs/debriefs and meetings, taking minutes/notes accordingly to ensure a record is maintained and any required actions are noted
Request information of and respond to enquiries from contractors
Customer Service:
Consistently provide an outstanding level of customer service both face to face and via telephone and/or written correspondence to internal customers/colleagues such as Director, sales teams, co-ordinators, show Directors, Finance etc.
Consistently provide an outstanding level of customer service both face to face and via telephone and/or written correspondence to external/third parties such as contractors, suppliers, venues, exhibitors etc.
Respond promptly and professionally to requests for information.
Onsite Support:
Attend events/shows to execute operations plan.
Supervise the co-ordination of the setup period, ensuring all venue, contractor and exhibitor activities are compliant, smooth and efficient
Participate during show days to ensure the smooth and safe running of the event/show
Supervise with the dismantling period, ensuring all venue, contractor and exhibitor activities are compliant, smooth and efficient
Liaise with and provide service to all contact points including Comic Con India staff, contractors, suppliers, venues, exhibitors etc
Experience/Skills:
Experience in an Operations manager/Co-ordinator role and/or a role heavily focussed around Customer Service
Strong general computer literacy with email, Word, Excel etc
Experience with or exposure to exhibitions/conferences/events will be highly regarded
Competencies:
An autonomous self starter
Ability to use initiative and be proactive
Interested in continuous improvement by providing input/feedback into processes, systems, tasks
Excellent organisational and time management skills
Adopts a logical and structured approach
Ability to identify and solve problems
Ability to prioritise effectively and manage multiple tasks/timelines
Excellent communication skills, both written and verbal
A commitment to delivering outstanding customer service,