Event Operations Manager | Conference and Events

Full-time • Front of House • 45.00 Hours per week
Searcys are looking for an Event Operations Manager to work in our prestigious venue 116 Pall Mall - Institute of Directors. As the Events Operations Manager, you will ensure the smooth running of the day-to-day events within the venue.
116 Pall Mall is a stunning Georgian venue dating back to 1820 in the heart of London. Originally designed by John Nash, the architect behind Marble Arch and Brighton Pavilion. This venue is one of our flagship sites based on Pall Mall with a vast array of decadent event spaces.
As an Event Operations Manager, you will receive the following industry-leading benefits:
• 50% discount across Searcys venues
• Enrolment into the Searcys pension scheme
• Up to 38 days annual leave (dependent on job role)
• Access to everyday discounts and communication portal
• Employee assistance programme
• Meals provided on shift when working within one of our venues
• Your birthday off to celebrate in style
• A day off to volunteer / give back to the charity of your choice

Job Type: Full Time
Mostly Monday to Friday
Salary up to £45k Yearly Including TRONC
To assist the Deputy General Manager in delivering a seamless service to all areas, with the primary focus in the Events Department.
Key Duties and Responsibilities:
To plan, organise and deliver a successful operation of all events in the Events Department
To liaise with all relevant departments, including kitchen, reception, events, and sales to deliver a service that meets and exceeds client expectations
Brief the events team on all aspects of the business and oversee the running of all events, working lunches, dinners, and drinks receptions
To greet clients upon arrival, ensuring the event is set up as per their requirements and that any relevant day changes are passed on to the team
To liaise with key stakeholders to ensure the provision of food and service is consistent and in line with Searcys standards
To manage the event managers/supervisors and liaise with them daily regarding business levels, service standards, and allocation of staff
To lead the development of the events team, ensuring standards are adhered to and striving for continuous improvement of the SOPs for the department
To train or provide training to the team, ensuring they operate in accordance with department standards
To ensure ongoing training is carried out for all staff and that all training is recorded on each member’s personal file
To deal effectively and courteously with customer complaints
To carry out regular checks of the events areas for maintenance, housekeeping, and other health and safety issues
To ensure in-house accounting policies are adhered to and monitor beverage consumption control
Responsible for the operations rota, ensuring correct tracking of labour costs
Monitor agency staff bookings and costs, ensuring timesheets are filled correctly
To ensure the team adheres to Searcys cash handling and cashing up procedures
Responsible for the department’s recruitment
To ensure all Searcys personnel procedures, including probationary periods, disciplinary and grievance are always followed
To comply with all legal requirements regarding fire regulations, security, licence requirements, and any Local Authority or Client stipulations
To ensure that all legislative and Government guidelines are adhered to
Responsible for the constant innovation and development of the operations department
Excellent product knowledge (food/beverage)
Experience in running large events and dinners
Strong business acumen
Leads by example by acting professionally at all times
Takes initiative and leads innovation, keeping abreast of current trends in the market
Supportive / Team player
Financially astute
Experience in managing and leading a team
Excellent customer care skills
Searcys, Britain’s oldest catering and restaurant brand, was established in 1847. We are best known for our Champagne Bars, Restaurants, and stunning Events Venues in iconic destinations such as 116 Pall Mall, The Barbican, The HAC, The Gherkin, and St Pancras International.
Our commitment to delivering unparalleled service, quality, and innovation is reflected in every aspect of our brand. At Searcys, we recognise the value of individuality and actively embrace the diversity of our teams, as they are the cornerstone of our success.
If you share our passion for the hospitality industry and seek a dynamic work environment that celebrates your unique strengths, we would love for you to join our team!