Event Reservations Coordinator

Company Overview
Established in 1+87, DCOH is a locally owned and operated construction, development, operations, and hospitality company under the banner of Thyme Hospitality.

Diversified portfolio includes hotels and venues, including Novotel Darwin CBD, Courtyard by Marriott, and the Frontier Hotel, along with associated restaurants and bars at these locations. Strong buy-local policy supports local community through longstanding partnerships, relationships, and sponsorships.

Purpose: To contribute to growth and prosperity of our community through excellence, leadership, and integrity.

About You
You are a detail-driven and approachable individual with strong background in hospitality. Exceptional organisational and communication skills make you a vital asset to any team. Passion for delivering outstanding service and understanding importance of flexibility and attentiveness in managing reservations.

- Proven experience in group reservations or similar role in the hospitality industry.
- Strong organisational and time-management skills, handling multiple bookings simultaneously.
- Excellent communication and interpersonal skills, customer-focused attitude.
- A proactive problem-solver adapting to changing guest needs and circumstances.
- Proficiency with reservation software, property management systems (PMS), and Microsoft Office Suite.
- Ability to collaborate across departments ensuring smooth operational flow.
- Detail-oriented, committed to providing high level of customer service at all times.

Your Key Responsibilities
- Oversee and manage all group reservations, ensuring accurate and efficient booking processes.
- Liaise with clients, event organisers, and internal teams to confirm booking details and special requests.
- Coordinate with sales, front desk, and event teams to ensure all group requirements are met from arrival to departure.
- Handle special group requests, such as room block management, catering, and other event-related services.
- Ensure all reservation systems are updated and accurate, confirming bookings, rates, and availability.
- Resolve any issues or changes in group bookings, ensuring minimal disruption to operations or guest experience.
- Monitor group arrival patterns and adjust reservations to optimise room occupancy and revenue.
- Assist in training and mentoring reservation staff to ensure high level of service delivery.
- Maintain detailed records of group bookings and client communications, ensuring compliance with internal policies and standards.
- Provide regular feedback to management on group booking trends, issues, and opportunities for improvement in service delivery.