Event Sales Manager, Hotel Services

Job highlights
Identified by Google from the original job post
Qualifications
BS/BA or 1+ years of Encore or equivalent experience required
Technical aptitude and computer proficiency required
Strong written and verbal communication skills
Demonstrates self-awareness
Collaborates
Team members must meet the physical demands listed below to successfully perform essential job functions
Standing: 2-3 hours per day
Walking: 2-3 hours per day
Grasping: 0-1 hour per day
0 - 15 lbs*: Occasionally
16 - 50 lbs*: Occasionally
51 - 100 lbs: Never
Over 100 lbs: Never
0 - 15 lbs*: Occasionally
16 - 50 lbs*: Occasionally
51 - 100 lbs: Never
Over 100 lbs: Never
Close Vision: Continuously
Distance Vision: Continuously
Color Vision: Continuously
Peripheral Vision: Continuously
Depth Perception: Continuously
0 - 15 lbs*: Occasionally
16 - 50 lbs*: Occasionally
51 - 100 lbs*: Occasionally
Over 100 lbs: Never
Team members must be able to meet the physical demands above in order to successfully perform the essential functions
Benefits
Stooping: 0-1 hour per day
Crawling: 0-1 hour per day
Bending: 0-1 hour per day
Reaching (above your head): 0-1 hour per day
Climbing: 0-1 hour per day
Responsibilities
The Sales Manager, Venues is responsible for guiding customers through event experiences, identifying solutions that meet their goals and objectives, resulting in a compelling event experience
They utilize all available tools to ensure maximum event and revenue capture from assigned customer base
The role cultivates and maintains relationships with key hotel personnel to enhance the overall business relationship with hotels
This position reports to a Sr
Sales Manager, Sales Director, or Director, Event Technology
Drive results by soliciting and securing business through a proactive, consultative sales approach, utilizing Encore's sales process and methodology
Effectively prepare and present quotes and proposals in a timely manner to customers, including those submitted through www.encoreglobal.com, venue booking system, or other sources as assigned
Collaborate with vendors and other departments/divisions of the company to capture and service events
Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience
Understand event cost structure and incorporate this into solution designs according to established profitability guidelines
Relationship Management
Deliver world-class service by cultivating and maintaining relationships with customers, venue personnel, and various Encore supporting functions and departments
Research and understand customer history and previous experiences to create personalized customer experiences
Value people by attending customer meetings, understanding their goals, and responding to their questions, concerns, and challenges
Maintain accurate customer information in the Customer Relationship Management system (CRM) at all times
Refer and guide customers through the Encore network, leveraging contacts to secure additional opportunities with existing customers
Sales Accountability
Maintain a healthy pipeline at all times to achieve established revenue targets
Ensure all known opportunities are in CRM and completely accurate and updated at all times
Support sales forecasting efforts by ensuring accurate and timely submissions
Adopt all SOPs related to the role and any new initiatives/programs implemented
Stay up-to-date on new product/service offerings and emerging technology supporting meetings and events
Ensures accountability
Manages complexity
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Sitting: 4-5 hours per day
Kneeling: 0-1 hour per day
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders
Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays
Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area
Job description
Position Overview

The Sales Manager, Venues is responsible for guiding customers through event experiences, identifying solutions that meet their goals and objectives, resulting in a compelling event experience. They utilize all available tools to ensure maximum event and revenue capture from assigned customer base. The role cultivates and maintains relationships with key hotel personnel to enhance the overall business relationship with hotels. This position reports to a Sr. Sales Manager, Sales Director, or Director, Event Technology.

Key Job Responsibilities

Revenue Generation
• Drive results by soliciting and securing business through a proactive, consultative sales approach, utilizing Encore's sales process and methodology.
• Effectively prepare and present quotes and proposals in a timely manner to customers, including those submitted through www.encoreglobal.com, venue booking system, or other sources as assigned.
• Collaborate with vendors and other departments/divisions of the company to capture and service events.
• Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience.
• Understand event cost structure and incorporate this into solution designs according to established profitability guidelines.

Relationship Management
• Deliver world-class service by cultivating and maintaining relationships with customers, venue personnel, and various Encore supporting functions and departments.
• Research and understand customer history and previous experiences to create personalized customer experiences.
• Value people by attending customer meetings, understanding their goals, and responding to their questions, concerns, and challenges.
• Maintain accurate customer information in the Customer Relationship Management system (CRM) at all times.
• Refer and guide customers through the Encore network, leveraging contacts to secure additional opportunities with existing customers.

Sales Accountability
• Maintain a healthy pipeline at all times to achieve established revenue targets.
• Ensure all known opportunities are in CRM and completely accurate and updated at all times.
• Support sales forecasting efforts by ensuring accurate and timely submissions.
• Adopt all SOPs related to the role and any new initiatives/programs implemented.
• Stay up-to-date on new product/service offerings and emerging technology supporting meetings and events.

Job Qualifications
• BS/BA or 1+ years of Encore or equivalent experience required.
• 1 year technology sales or hospitality experience preferred.
• Prior sales experience in audiovisual is a plus.
• Knowledge of hospitality industry and sales processes preferred.
• Technical aptitude and computer proficiency required.
• Strong written and verbal communication skills.

Competencies (by Core Values)

Deliver World Class Service
• Hospitality
• Ownership

Do The Right Thing
• Demonstrates self-awareness.

Drive Results
• Ensures accountability.

See The Big Picture
• Decision quality.
• Manages complexity.

Value People
• Collaborates.

Physical Requirements

Team members must meet the physical demands listed below to successfully perform essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Sitting: 4-5 hours per day.
• Standing: 2-3 hours per day.
• Walking: 2-3 hours per day.
• Stooping: 0-1 hour per day.
• Crawling: 0-1 hour per day.
• Kneeling: 0-1 hour per day.
• Bending: 0-1 hour per day.
• Reaching (above your head): 0-1 hour per day.
• Climbing: 0-1 hour per day.
• Grasping: 0-1 hour per day.

Lifting Requirements
• 0 - 15 lbs*: Occasionally.
• 16 - 50 lbs*: Occasionally.
• 51 - 100 lbs: Never.
• Over 100 lbs: Never.

Carrying Requirements
• 0 - 15 lbs*: Occasionally.
• 16 - 50 lbs*: Occasionally.
• 51 - 100 lbs: Never.
• Over 100 lbs: Never.

Auditory/Visual Requirements
• Close Vision: Continuously.
• Distance Vision: Continuously.
• Color Vision: Continuously.
• Peripheral Vision: Continuously.
• Depth Perception: Continuously.

Pushing/Pulling Requirements
• 0 - 15 lbs*: Occasionally.
• 16 - 50 lbs*: Occasionally.
• 51 - 100 lbs*: Occasionally.
• Over 100 lbs: Never.

Team members must be able to meet the physical demands above in order to successfully perform the essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

Hotel

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand, and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

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