Events Floor Manager

Events Floor Manager

Do you thrive in ensuring smooth event operations with a focus on guest satisfaction?

Shangri-La Hotel at The Shard is seeking a dynamic and experienced individual to join our team as an Events Floor Manager. This is a fantastic opportunity to be part of an iconic luxury hotel, renowned for its exceptional service and breathtaking views. As the Events Floor Manager, you will play a key role in ensuring the smooth operation of our events, maintaining brand standards, and delivering outstanding hospitality. This role requires flexible working, you may expect long hours and overtime is paid.

Responsibilities:

·Oversee event shifts, collaborate with various departments, and lead by example.

·Maintain knowledge of brand standards, safety procedures, and hygiene standards.

·Manage staff, conduct pre-shift meetings, and engage with guests to ensure satisfaction.

Who we’re looking for:

·Previous experience in a similar events operations role.

·Strong leadership and communication skills.

·Fluent in English; additional languages a plus.

Who are we?

We are Shangri-La, The Shard, London, the first elevated luxury hotel in the city and Western Europe’s tallest building. Our guests dine with unparalleled views across London, capturing the city’s most historic area, inclusive of Tate Modern, St. Paul’s Cathedral, and Borough Market. Our award-winning restaurants offer an incredible world of dining in the clouds.

In joining the Shangri-La Hotel London, we will offer you an array of exclusive benefits and lifestyle options such as but not limited to:

·Competitive and generous pension contribution scheme

·50% discounts in our exclusive award-winning luxury Restaurants and Bars

·“CODE Hospitality membership”

·Complimentary dining whilst at work

·Complimentary dry-cleaning service for your work attire

·Annual season travel ticket loan to support you in your journey to work

·Staff rates at properties worldwide

·Exclusive discounts across London Bridge area via the “Shard Card “membership scheme

·Loyalty benefits- such as complimentary stays, monetary recognition for long service

·Investment in your personal development via our vast online Shangri-la academy courses

·Internal promotions and endless opportunities

·Unique cultural and engagement events across all teams

·Immediate enrolment onto our employee recognition platform “moments of joy”

·Financial recognition for introducing new successful team members into the hotel via our inhouse talent team

Please note that all applicants must be eligible to live and work in the UK, without restrictions. Documented evidence of eligibility will be required from all candidates.