Events Manger

Job Number 24081407Job Category Event ManagementLocation Jaipur Marriott Hotel Ashram Marg Near Jawahar Circle Jaipur Rajasthan India VIEW ON MAPSchedule FullTimeLocated Remotely NRelocation NPosition Type ManagementJob SummaryResponsible for preparing all event documentation and coordinates with Sales property departments and customer to ensure consistent high level service throughout preevent event and postevent phases of property events This position primarily handles events of average complexity Ensures their property events have a seamless turnover from sales to service back to sales Recognizes opportunities to maximize revenue opportunities by upselling and offering enhancements to create outstanding eventsCANDIDATE PROFILE Education And Experience High school diploma or GED experienced 1 2 years of experience in the event management or related professional area OR 2year degree from an accredited university in Hotel and Restaurant Management Hospitality Business Administration or related major at least 1 year experience in the event management or related professional area required CORE WORK ACTIVITIESManaging Event Logistics and Operations Ensures that events progress seamlessly by following established procedures collaborating with other employees and ensuring accuracy Greets customer during the event phase and handsoff to the Event Operations team for the execution of details Adheres to all standards policies and procedures Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill Manages group room blocks and meeting space for average to largesized assigned groups Identifies operational challenges associated with hisher group and determines how to best work with the property staff and customer to solve these challenges andor develop alternative solutions Uses hisher judgment to integrate current trends in event management and event design Acts as liaison between field salesperson and customer throughout the event process preevent event postevent Participates in customer site inspections and assists with the sales process as necessary Performs other duties as assigned to meet business needs Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planners experience Ensuring and Providing Exceptional Customer Service Delivers excellent customer service throughout the customer experience and encourages the same from other employees Empowers employees to provide excellent customer service Sets a positive example for guest relations Coordinates and communicates event details both verbally and in writing to the customer and property operations Makes presence known to customer at all times during this process Oversees hisher customer experiences from file turnover through the post event phase until turnover back to sales Follows up with customer postevent Responds to and handles guest problems and complaints Uses personal judgment and expertise to enhance the customer experience Stays available to solve problems andor suggest alternatives to previous arrangements Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement Interacts with guests to obtain feedback on product quality and service levels Ensures hourly employees understand expectations and parameters for event activities Leading Event Management Teams Conducts formal pre and postevent meetings as required to reviewcommunicate group needs and feedback Leads formal preevent and postevent meetings for average to largesized assigned groups Facilitates various meetings as heshe perceives necessary Banquet Event Order meeting block review etc Supporting and Coordinating with the Sales and Marketing Function Assists in the sales process and revenue forecasting for customer groups Upsells products and services throughout the event process Forecasts group sleeping rooms and event revenue catering and audio visual for hisher groups Conducting Human Resources Activities Reviews comment cards and guest satisfaction results with employees Observes service behaviors of employees and provides feedback to individuals andor managers Assists in the development and implementation of corrective action plans Take initiative to use hisher experience to improve service performance according to hisher evaluation of the issue and resolution Works with the property staff and customers to address operational challenges associated with hisher group Performs other duties as assigned to meet business needs Marriott International is an equal opportunity employer We believe in hiring a diverse workforce and sustaining an inclusive peoplefirst culture We are committed to nondiscrimination on any protected basis such as disability and veteran status or any other basis covered under applicable lawMarriott Hotels strive to elevate the art of hospitality innovating at every opportunity while keeping the comfort of the ohsofamiliar all around the globe As a host with Marriott Hotels you will help keep the promise of Wonderful Hospitality Always by delivering thoughtful heartfelt forwardthinking service that upholds and builds upon this living legacy With the name thats synonymous with hospitality the world over we are proud to welcome you to explore a career with Marriott Hotels In joining Marriott Hotels you join a portfolio of brands with Marriott International Be where you can do your best work begin your purpose belong to an amazing global team and become the best version of youJW Marriott is part of Marriott Internationals luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world JW believes our associates come first Because if youre happy our guests will be happy JW Marriott associates are confident innovative genuine intuitive and carry on the legacy of the brands namesake and company founder JWillard Marriott Our hotels offer a work experience unlike any other where youll be part of a community and enjoy true camaraderie with a diverse group of coworkers JW creates opportunities for training development recognition and most importantly a place where you can pursue your passions in a luxury environment with a focus on holistic wellbeing Treating guests exceptionally starts with the way we take care of our associates Thats The JW Treatmenttrade mark In joining JW Marriott you join a portfolio of brands with Marriott International Be where you can do your best work begin your purpose belong to an amazing global team and become the best version of you