Purpose Of The Deputy Branch Head Role
As face of a branch, Branch Head leads a team of sales and operations to achieve budgeted targets
such as revenue, admissions, collections and operational efficiency resulting in customer satisfaction
and overall business growth.
As a Deputy Branch Head, You Are Expected To
• Generate leads by deploying and guiding the sales team on various marketing campaigns
such as school seminars, roadshows and other above the line (ATL) and below the line (BTL)
activities.
• Monitor and guide the sales team to offer best in class counselling, enrolling, onboarding
and offering overall delightful journey to the students.
• Ensure speedy resolution of queries grievances to maximize customer satisfaction levels
and thereby improving retention of Students and controlling left-outs.
• Ensure adherence to all legal and operational compliances, oversee the safety of facilities
and security of students
• Educating the team about product portfolio and adherence to process compliance.
• Responsible for hiring, rostering, motivating and retaining the team.
To be successful in the Deputy Branch Head role you are required to have:
• An excellent organizational skills and ability to multitask with strong business acumen.
• An excellent time and work management skills, ability to prioritize, ability to handle team,
attention to detail and ability to meet established deadlines.
• A strong communication and interpersonal skills.
• An ability of stakeholder management
To apply for this position share your updated cv on
[email protected] or contact
This job is provided by Shine.com
