Executive Assistant

job description
Job Title: Executive Assistant

Location: Banshankari 3rd Stage, Bangalore (Work from home)
Employment Type: Part-time/Fresher
Pay Range: ₹150 - ₹200 per hour

Key Responsibilities:

Customer Support:

Respond to client inquiries promptly via email, phone, and chat, providing accurate and helpful information.
Address customer concerns, troubleshoot issues, and ensure satisfaction through effective resolutions.
Coordinate services with personal assistants and team members to provide seamless service delivery.
Ensure timely follow-ups with clients regarding service updates, feedback, and issue resolution.
Maintain accurate documentation of client interactions and service requests.
Service Promotion:

Identify and promote additional services or packages to enhance customer experience.
Build long-lasting relationships with clients to increase retention and customer loyalty.
Team Collaboration:

Work closely with the operations team to resolve client issues efficiently and coordinate schedules.
Provide valuable feedback from clients to improve overall service quality.
Technical Proficiency:

Utilize CRM and task management tools to track client requests and service delivery progress.
Stay updated on communication tools and platforms to maintain effective client interaction and documentation.
Qualifications and Skills:

Education: Any degree.
Experience: 1-3 years in customer service, tech support, virtual assistance, telecalling, or a related field.
Languages: Fluent in Kannada, English (required), additionally (Hindi, Tamil, Telugu)
Technical Skills:
Proficient in MS Office.
Advanced skills in Excel.
Communication Skills: Exceptional verbal and written communication.
Problem-Solving Skills: Ability to address and resolve client issues promptly and effectively.
Customer-Oriented: Focus on providing excellent customer experiences.
Time Management: Ability to multitask and prioritize effectively in a remote setup.
Benefits:

Flexible working hours.
Competitive compensation, hourly or monthly.
Opportunities for professional development and career growth.
Work-from-home flexibility for better work-life balance.
Job Types:

Fresher
Full -time
Part-time
Schedule:

Day shift
Morning shift
Night shift
Weekend availability
Application Questions:

Do you have a personal laptop?
Do you have proper internet/wi-fi connection?
Work Location: Work from home

Application Deadline: 15/02/2025
Expected Start Date: 07/02/2025

Job Types: Part-time, Fresher, Freelance
Contract length: 12 months

Pay: ₹150.00 - ₹200.00 per hour

Expected hours: 3 – 12 per week

Benefits:

Flexible schedule
Work from home
Schedule:

Day shift
Monday to Friday
Night shift
Weekend availability
Weekend only
Application Question(s):

Do you speak Kannada?
Are you located in Mysore, Karnataka?
Do you have own personal laptop with good internet/ wi-fi connection ?
Education:

Bachelor's (Preferred)
Experience:

total work: 1 year (Preferred)
Language:

English (Preferred)
Location:

Bengaluru, Karnataka (Preferred)
Work Location: Hybrid remote in Bengaluru, Karnataka