Executive Assistant | Manager Mumbai

WHAT YOU'LL DO

Under the general direction of the India Operations Director, this is one of roles responsible for ensuring the smooth day-to-day administrative support function based in New Delhi or Mumbai. Leading a growing team of Administrators across various work patterns you’ll be ensuring the team will be consistently delivering a high level of support to stakeholders.

YOU'RE GOOD AT

• Proactive – looking ahead at what needs to be done, strong service orientation, and sensitivity to responding to customer needs

• Relationship oriented – proactively wanting to build relationships both within BCG and externally

• Flexible – must be able to perform successfully in a fast-paced, constantly changing environment, able to interpret rules and guidelines flexibly to enhance the business, in keeping with BCG’s values, and culture

• Self-motivated, demonstrating good judgment and willingness to take risks - able to effectively prioritize and make decisions independently, using good judgment to identify where sign-off is needed; solution-driven and willing to offer suggestions for improvement; able to work with limited direction and supervision at times

• Able to handle difficult and confidential situations with poise, understanding, and tact

• Very attention to detail and accuracy oriented, particularly when under pressure

• Organized – working with clear systems and composure to ensure everything gets done in a timely manner

• Innovative – thinking outside the box and always looking for new ways of working

• Trustworthy – exercising sound judgment in managing confidential/sensitive information

• Able to deal with ambiguity and change - experience working successfully within a complex reporting structure

• Able to build a high performing team and develop an excellent, world-class customer service culture

YOU BRING (EXPERIENCE & QUALIFICATIONS)

• Any graduation degree: MBA graduate will be preferred.

• Ability to handle difficult situations with poise, understanding, and tact

• A high degree of flexibility in a fast-paced environment

• Ability to manage various administrative issues and address any team-related concerns

• Lead and assist HR in recruiting, performance management, and developing the EA cohort.

• Should have handled a people manager role for a minimum of four to five years.

• Ability to handle competing priorities, keeping constant sight of the overall objectives

• Must project self-confidence, authority, and enthusiasm

• Display service-oriented behavior responding to customer needs

• Meticulous attention to detail

• Recognize and maintain confidentiality

• Successfully handles multiple projects in varying disciplines simultaneously, flexible and open toward new ideas and change

• Highly efficient; able to more in less time than peers

• Coaches, trains, and mentors other team members

Our business management and operations team members work to ensure that BCG is running smoothly, efficiently, and productively. We are made up of executive and administrative (or case team) assistants, visual service artists, receptionists, facilities staff, and the team leaders and office coordinators who manage these operations and business management jobs