Executive Director of Human Resources Operations

We are seeking an exceptional human resources leader to spearhead our operations and drive business growth at Concentrix. As the ideal candidate, you will bring a wealth of experience in HR generalist responsibilities, including talent management, employee engagement, and organizational development.
Key Responsibilities:

1. Strategic Leadership

The selected candidate will provide visionary leadership, direction, and guidance to the HR team, ensuring effective implementation of HR strategies and policies that align with company objectives.

2. Talent Management

You will be responsible for managing and developing direct reporting staff, fostering a culture of open communication, and promoting employee growth and well-being.

3. Employee Engagement

The role involves designing and implementing employee engagement programs, conducting surveys, and analyzing results to inform business decisions and improve overall employee satisfaction.

4. Collaboration and Partnerships

You will work closely with senior leadership, operations leaders, and other stakeholders to drive culture change, develop strategic plans, and execute key HR initiatives that impact business outcomes.

5. Policy Development and Implementation

The successful candidate will be responsible for developing, implementing, and maintaining HR policies, procedures, and practices that support business goals and ensure compliance with regulatory requirements.

6. Industry Expertise

Your experience in the ITES/BPO industry is essential, with a strong understanding of HR generalist responsibilities, talent management, and employee engagement.

7. Education and Certifications

A minimum of 13 years of relevant HRBP experience in third-party business process services companies is preferred, along with an MBA/PG degree or equivalent.