Job Description
Executive Housekeeping Manager
Full-Time | Shangri-La The Marina, Cairns
At Shangri-La The Marina, Cairns, we are looking for a highly experienced Executive Housekeeping Manager to lead our team and deliver on our commitment to excellence. As an Executive Housekeeping Manager, you will oversee the housekeeping department, ensuring the seamless operation of rooms, public areas, and laundry while maintaining the highest standards of cleanliness and service. If you’re a motivated leader with a passion for hospitality and looking for an exciting opportunity to grow into senior management, we want to hear from you!
About the Hotel
Shangri-La The Marina, Cairns is a luxurious five-star hotel located in the heart of Cairns, offering stunning views of Marlin Marina and Trinity Inlet. With 255 beautifully appointed rooms, 18 versatile event venues, and exceptional dining options, the hotel is part of the globally renowned Shangri-La Group, which boasts over 100 hotels and resorts worldwide.
What You’ll Do:
Oversee and direct the delivery of housekeeping services, ensuring the highest quality in rooms, public areas, and laundry.
Lead and motivate the housekeeping team, setting high standards of service and productivity.
Manage department budgets, including stock movement, purchasing, and cost control, while ensuring the department operates efficiently.
Drive staff training and performance to elevate service standards and promote compliance with occupational health and safety regulations.
Monitor guest feedback and implement corrective actions to continuously improve service quality and satisfaction.
Participate in team briefings and management meetings to contribute to the overall success of the hotel.
What Makes You Perfect for This Role:
Proven leadership experience in a similar role, with a strong ability to drive team performance.
Demonstrated experience in managing housekeeping operations, budgets, and cost control.
A passion for maintaining high standards of cleanliness and guest service.
Excellent communication and interpersonal skills, with the ability to foster a positive team culture.
A desire to develop and grow within a global brand, with future opportunities for senior management roles.
Why You’ll Love It Here:
Competitive salary and performance-based management bonus scheme.
Excellent staff benefits, including car parking, dry cleaning allowance, and generous accommodation benefits across the Shangri-La group.
Duty meals provided in a fully staffed and maintained staff canteen.
Enjoy F&B discounts at our iconic Cairns waterfront hotel.
Opportunities for professional development through the Shangri-La Academy, offering lifelong learning programs.
Be part of a global brand known for delivering exceptional service and luxury.
Shangri-La The Marina, Cairns isn’t just a place to work; it’s a place to grow, thrive, and make an impact. If you're ready to lead, develop your team, and take the next step in your career, we’d love to meet you.
Ready to make an impact?
Submit your resume and cover letter today to start your Shangri-La journey.
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