Executive| Sr| Executive | Operations

Job description
TimesPro strives to embody the values of Education 4.0: Learner-centric, industry-relevant, role-specific, and technology-enabled, with a goal of making learning accessible for anyone who seeks to grow. TimesPro aims to fulfil aspirations of by making excellence accessible through learner-centric innovations and global collaborations. Established in 2013, we are the award-winning H. EdTech initiative of the Times Of India Group, catering to the learning needs of Indians with aspirations of career growth. We offer a variety of created and curated learning programmes across a range of categories, industries, and age groups. They include employment-oriented Early Career courses across BFSI, e-Commerce, and technology sectors; Executive Education for working professionals in collaboration with premier national and global educational institutions; and Enterprise Solutions for learning and development interventions at the organisational level. Visit us at https://www.timespro.com

JOB DESCRIPTION

Understanding of EdTech Ops Familiar with CRM systems and practices. Learn, understand, and assess existing academic operations processes across various Institutes/customers and provide support and improvements. Accountable for follow-up on task which has dependence on internal / external stakeholders. Planning the dayʼs activities and prioritization assigned tasks. Updating Daily dashboard. Data Maintenance & Interpretation Improving Customer Journey/Experience - Process Optimization Basic to Moderate Knowledge of AI EXPERTISE AND

QUALIFICATIONS Graduate with minimum 3 to 4 years experience within Operations function Passion for learning with excellent questioning and listening skills Solution oriented & Strong analytics. Time management and communication skills (Oral & Written) are essential. Flexibility to work on weekends. Eye for detail for document verification. Multitasking to close verifications for Multiple Institute. Grasp the understanding and working in CRMʼs quickly. Acceptance and adapt to change