Executives EXL

Job Role And Summary

The team works for the next website, Sending task confirmation to clients on standard email templates. Complete work as per the quoted timescales

Duties And Responsibilities
• Complete work as per the quoted timescales
• Comprehend and action as per instructions received
• Issues to be flagged on the spot
• Sending task confirmation to clients on standard email templates
• To ensure client’s on-line content continues to exceed customer expectations in terms of performance and presentation
• Maintaining individual stats – Quality & Operational
• Adhering to attendance policy and break schedules within shift
• Adhering to company policies and procedures

Skills
• MS Excel
• Good written and spoken English
• Client & Customer Focus
• Performance Focus

Skill Set Required / Key Result Areas
• MS Excel
• Communication to various stakeholders
• Ability to work under pressure
• Computer literate and possess good keyboard skills
• Able to multitask and prioritize work schedules

Qualifications
• HSC or relevant Degree