Experienced Guest Services-Parker Rooftop

An exciting opportunity to be part of Vancouver's newest hotspot The Parker Rooftop, situated on the nineth floor of The Parker Hotel, (formerly known as the Vintage Park Hotel.) An exciting chance to work in a bright, trendy, but relaxed-luxurious inspired indoor lounge; complemented by three open air rooftop terraces and surrounded by amazing views of our beautiful city’s skyline. Our guests will indulge in seasonal and international inspired dishes while sipping on a tantalizing glass of champagne or one of our carefully curated and refreshing craft cocktails.

The Executive Table Group (ETG) is a renowned food and beverage group in Vancouver, BC, known for its exceptional dining experiences, premium hospitality services, and exquisite culinary offerings. Our mission is to deliver unparalleled food and beverage experiences that leave our guests amazed, and our team members proud to be part of a fun, innovative, and rewarding workplace.

We are looking for full time and part time Guest Service Team members. Our GS team members will be responsible for creating a positive guest experience that first begins with a welcoming and genuine greeting to our guests. You are a critical member of the team and will be responsible for providing exceptional guest service to ensure a positive first and last impression. Our team will always go out of their way to take care of our guest’s special requests. Working with a team first mentality and going above and beyond is something they do proudly.

Duties:
Greet customers as soon as they walk through the door
Provide guests with accurate wait time estimates during busy periods
Maintain a neat, organized front-of-house environment
Seat guests and let them know about any features
Rotate seating between different sections to ensure even workloads for server and bar
service team
Answer phones politely and schedule reservations
Perform other duties as assigned
Guest Service Requirements:
Experience providing excellent customer service in a fast-paced environment
Previous restaurant or hotel experience an asset
Great welcoming smile
Able to perform high-quality work while unsupervised
Highly flexible, with solid interpersonal skills that allow one to work effectively in a
diverse working environment
Computer literate, including effective working skills of MS Word, e-mail, prior knowledge
of POS systems, Opentable, Touch Bistro and Sevenrooms extremely helpful
Able to deal with people sensitively, tactfully, diplomatically, and professionally at all
times
Strong communication skills
Strong work ethic and positive team attitude
Strong organizational skills
Great with time management and multitasking
Previous experience in customer service
Must be comfortable with prolonged periods of standing and walking
Must be able to lift, balance and carry a tray of up to 10 pounds
Comfortable being exposed to a full sun patio