Facility Executive, Soft Services

Key Skills for a Soft Services Facility Executive:
• Communication Skills
• Clear verbal and written communication for coordinating with vendors, teams, and clients.
• Good interpersonal skills to manage staff and handle client interactions professionally.
• Vendor Management
• Ability to coordinate and manage third-party service providers.
• Skill in contract negotiation and ensuring service-level agreements (SLAs) are met.
• Leadership and Team Management
• Supervising cleaning crews, security personnel, and front office staff.
• Conflict resolution and staff motivation.
• Customer Service Orientation
• Ensuring high standards of cleanliness, safety, and comfort.
• Promptly addressing complaints or service failures.
• Time and Task Management
• Prioritizing tasks efficiently, especially in large or multi-site facilities.
• Ensuring timely completion of daily operations and scheduled maintenance.
• Health & Safety Compliance
• Knowledge of workplace safety, sanitation standards, and compliance regulations.
• Conducting regular audits and ensuring training of staff.
• Budgeting and Cost Control
• Monitoring and controlling operational budgets for soft services.
• Identifying areas for cost optimization.
• Problem Solving and Decision-Making
• Handling daily operational issues effectively.
• Making quick decisions in emergencies or unexpected situations.
• IT and Reporting Skills
• Familiarity with Facility Management Systems (CAFMs).
• Preparing reports, checklists, and documentation related to operations and compliance.
• Attention to Detail
• Ensuring high standards in areas like cleanliness, security, and front office management.
• Spotting and correcting minor issues before they escalate.