Facility Experience & Operations Associate

About betterway

BetterWay is an outcome focussed, full-stack, chronic care platform, deeply rooted in the Ayurvedic science of holistic medicine. We own the Patient journey end to end, making it transparent and accessible for Urban users, who suffer from a chronic health disorder.

To fulfill this promise, our gene has two intrinsic values:
• Patient ownership i.e. owning the patient journey end to end via the diagnosis, panchakarma, medicine, and diet counseling
• Platformization i.e. Stitching the digitally native journey of every experience touchpoint which provides the end user transparency, standardization, and measurability.

Scale & Growth

Outlook By the 5th year into its journey, BetterWay would be on it's way to treat 5 lakh patients annually. This feat will be achieved by protocol driven superspeciality among top 4/5 Chronic ailments. Enabled by a world class, IP owning care community of nearly 600+ clinicians and 800+ Paramedics.

In this journey, BetterWay IP Medicines and Supplements will be directly consumed by 10Lakh+ Happy users family of BetterWay treated patients. BetterWay will be a India's trusted household name & default reference point, for all things related Ayurvedic medicine, treatment and supplements.

About the role

BetterWay treats chronic lifestyle disorders using evidence-based Ayurved, enabled by technology. It has multi-specialty Ayurved day-care centers with expert Doctors and Paramedics. At the core, for each user/patient, BetterWay advocates holistic, nature-aligned lifestyle choices. We believe BetterWay center experience is the key platform in fostering an environment where our caregivers can serve our patients in the best way possible.

As a Facility Experience & Operations Associate at BetterWay, you will play a critical role in ensuring our headquarters, clinics, and warehouses operate seamlessly. You will oversee administration, facility management, and vendor relations, ensuring an efficient, safe, and welcoming space for both employees and patients.

The goal is to build a well-maintained, cost-effective, and compliant environment where BetterWay employees and patients can excel and feel cared for.

In essence, as a Facility Experience & Operations Associate, you are not just an administrator but a strategist, problem-solver, and advocate for operational excellence. You will leverage your organizational and managerial skills to optimize facilities, streamline processes, and deliver a superior experience to everyone at BetterWay.

This goal will be accomplished through the execution of the roles and responsibilities outlined below"
• Facilities & Maintenance Management: Ensure smooth operations across all premises by coordinating maintenance, repairs, and inspections, creating spaces that support productivity and patient care
• Vendor & Admin Management: Build and manage vendor partnerships to secure high-quality services and negotiate cost-effective contracts. Oversee administrative functions, ensuring effective staffing, streamlined processes, and a positive environment across all premises.
• Compliance & Safety: Implement safety protocols, adhere to regulatory standards, and ensure a secure environment for employees and patients
• Strategic & Financial Oversight: Contribute to operational strategies, optimize budgets for operational expenditures (OPEX and CAPEX), and support cost-saving initiatives
• Team Collaboration: Collaborate with internal teams to address their operational needs and provide tailored solutions.

What to expect?
• Opportunity to build India’s new modern platform for Ayurveda, build it from the scratch and , experience with 2X entrepreneurs behind who have a proven history of building 2 Indian unicorns
• Full ownership of the end-to-end to solve growth and marketing problems of BetterWay
• A high-performance, high-velocity environment, with the vision to treat 5 lakh patients per year
• Join the founding team, influence and design the growth marketing engine.

What we desire?
• Bachelor’s degree in Hospitality, Hotel Management, or a related field
• 0-1.5 years of experience in operations, facilities management, or a similar role Strong organizational, problem-solving, and multitasking skills
• Excellent communication and interpersonal skills for vendor and stakeholder management
• Knowledge of health and safety regulations and experience with compliance management is a plus.

Who will love it here?
• Young graduates who desire true startup experience. Who love the hustle, count outcomes not the hours and effort. Passion to build a brand, business and institution from scratch.
• Those who enjoy real on the ground connect, natural to chai pe churcha and engage with free unassuming spirit.
• People who care for integrity, honesty, adaptability, and quality of care, with high accountability.
• Like to challenge and be challenged, sport enough to take setbacks positively, however tenacious to not give up easily

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Contact Us
• betterteam@thebetterway.co