factory helper

Location: Mumbai, India

We are looking for highly motivated professional with 1 - 3 years’ experience to manage our customer service team for Linkis.in. We are looking out for someone who understands the importance of ‘customer satisfaction’

Responsibilities:
• Dealing with customer queries on a day to day basis and sending out prompt responses
• Co-coordinating with the Merchants on a regular basis and obtaining timely information
• Co-coordinating efficiently and effectively with the other departments in the Company regarding customer queries and payments
• Coming up with new ideas and solutions to existing problems so as to resolve them in the most efficient manner in minimum possible time
• Monitoring the activities by users on Linkis.in and moderating the boards created by users
• Assisting the business development team and the technical team on the issues faced by the users and suggesting solutions for the issues
• Ensuring that the link structures are correctly updated and the payouts are rightly reflected
• Good customer service background, highly empathetic with a passion to help people
• Maintain updated records and documents related to customer service actions and discussions.
• Preparing reports and MIS on a monthly basis

Desired Skills:
• We are looking out for someone who has relevant experience in this field and who can take up responsibilities and manage people.
• Good verbal communication skills in English and Hindi and good writing skills are a must
• Excellent knowledge of Microsoft Excel and Word
• Knowledge of customer service principles and practices
• Sincere, dedicated and ready to take up responsibilities

Please send your resume on jobs@desidime.com.